topic Re: Virgin migration in Discussions & Feedback

Virgin migration

DJRobinson — Sun, 18 Jun 2023 14:18:07 GMT

First I'm told it's seamless, but I now have zero signal. Them I'm told multiple customers have the same problem so Switch it off and on again, but I still have no signal. We will send you a test text...yeah, try it, I HAVE NO SIGNAL. Ah you need a new SIM then. Got the new SIM,, 24 hours later still no signal. Contacted O2 again. Don't worry, it takes a while. Give it 24 hours. 24 hours later and I STILL HAVE NO SIGNAL.

Re: Virgin migration

MI5 — Sun, 18 Jun 2023 14:24:15 GMT

@DJRobinson

I'll ask @O2Sarah- to help in the morning.

Meanwhile, see if anything here helps Virgin Mobile to O2 | Help & Support | O2

Re: Virgin migration

O2Sarah- — Mon, 19 Jun 2023 07:47:58 GMT

Thanks for the tag @MI5

@DJRobinson I will send you a private message so we can check your account.

Re: Virgin migration

Breanna — Thu, 22 Jun 2023 11:30:49 GMT

Was @O2Sarah- able to help you sort this out @DJRobinson?