O2 Customer Service

KKR1 — Tue, 13 Jun 2023 18:10:29 GMT

I had called 03448090202 this evening regarding an issue of porting number from another operator

My call was transferred 3 times

On the third time, the gentlemen laughed when I said I've been calling everyday to fix the issue I am facing, then he went on to say that this issue can only be resolved if I move to pay monthly, he then went on to ask me where I am from. When I told him it's none of his business, he said I sound like an ........ (referring to ethnicity, country). I again told him it's none of his business and asked him if he had any solution to offer to the problem, he then said I need to place your call on hold for a few minutes, waited for over 2 hours and disconnected the call.

Is this kinda behaviour acceptable?

Can someone from O2 please listen to the recording of that call and if possible put it out in public domain for people to hear?

Re: O2 Customer Service

MI5 — Tue, 13 Jun 2023 19:32:47 GMT

@KKR1

This is a customer to customer community, not O2.
You need to contact O2 to report the issue..
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

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O2 Customer Service

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