https://community.o2.co.uk/t5/Discussions-Feedback/Call-centre/m-p/1623867#M125693 <P>I just spent over 30 minutes trying to make a simple payment, before being cut off. In total I was passed to 5 different agents. I was asked security questions constantly. I then called back and was on hold fir 15 minutes before giving up. Your service is terrible. The call centre staff don't seem to have a clue what they are doing. I want someone from the O2 payment department to call me and sort this out.</P> Fri, 09 Jun 2023 08:07:06 GMT Fin1 2023-06-09T08:07:06Z https://community.o2.co.uk/t5/Discussions-Feedback/Call-centre/m-p/1623867#M125693 <P>I just spent over 30 minutes trying to make a simple payment, before being cut off. In total I was passed to 5 different agents. I was asked security questions constantly. I then called back and was on hold fir 15 minutes before giving up. Your service is terrible. The call centre staff don't seem to have a clue what they are doing. I want someone from the O2 payment department to call me and sort this out.</P> Fri, 09 Jun 2023 08:07:06 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Call-centre/m-p/1623867#M125693 Fin1 2023-06-09T08:07:06Z https://community.o2.co.uk/t5/Discussions-Feedback/Call-centre/m-p/1623869#M125694 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1965785">@Fin1</a>&nbsp;</P><P>We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (<A href="https://o2uk.co/O2CFB" target="_blank">https://o2uk.co/O2CFB</A>) , Twitter (<A href="https://o2uk.co/O2CTW" target="_blank">https://o2uk.co/O2CTW</A>) or Instagram (<A href="https://o2uk.co/O2CIG" target="_blank">https://o2uk.co/O2CIG</A>) , they should be able to help you with this<BR />Thanks</P> Fri, 09 Jun 2023 08:08:34 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Call-centre/m-p/1623869#M125694 MI5 2023-06-09T08:08:34Z