topic Re: DPD lost phone in Discussions & Feedback

DPD lost phone

Cathyh59 — Tue, 06 Jun 2023 18:02:25 GMT

Upgraded on 24th May still waiting, was told can’t send out another phone until resolved 6 days.

constantly chasing as no update and now been advised they don’t know when it will be resolved so paying on new tariff but no new phone.

surely this should be between 02 & DPD and not affect the customer can’t get any help anywhere terrible customer service.

madasaf1sh — Tue, 06 Jun 2023 18:07:04 GMT

It is but unfortunately, so many people cry wolf that the networks and DPD now wait for it all to be resolved.

Let me tag @O2Emma as she may be able to help.

O2Emma — Tue, 06 Jun 2023 18:12:39 GMT

Hi @madasaf1sh I will pick this up thanks.

Hi @Cathyh59 I will send you a private message to look into this for you.