topic Re: eSim ordered. Physcial Sim shut eSim not shipped in Discussions & Feedback

eSim ordered. Physcial Sim shut eSim not shipped

LeonardR — Wed, 17 May 2023 02:46:09 GMT

Ordered eSim and now double frustrated. A few days ago I ordered an eSim for my new iPhone 14 Pro. The customer service rep assured me my physical Sim would not be turned off until I registered my eSim. Of course, like others I see here my physical eSim no longer works. To make matters worse, the Parcel/tracking number Ident code says not found and on the o2 web it shows as ordered but doesn’t show shipped. Customer service says it was shipped.

@O2Emma or @O2Ryan Can you help? Was it in fact shipped? How do I communicate with you as customer service is very polite but doesn't seem to have the correct information?

Re: eSim ordered. Physcial Sim shut eSim not shipped

Bambino — Wed, 17 May 2023 04:15:02 GMT

Gross incompetence on O2's part, @LeonardR. If you have an O2 store nearby, your best and quickest option would be to call in and see if they can give you an esim pack to replace the one sent that will probably never arrive. Print out the order you have, and be sure to bring photo ID with you if you go in store.

Re: eSim ordered. Physcial Sim shut eSim not shipped

O2Emma — Wed, 17 May 2023 14:43:22 GMT

Hi @LeonardR I will send you a private message to look into this for you .

Re: eSim ordered. Physcial Sim shut eSim not shipped

LeonardR — Wed, 17 May 2023 15:00:16 GMT

Just responded with the requested information via the private mail. Thank you so much for your quick response and looking into this.

Re: eSim ordered. Physcial Sim shut eSim not shipped

LeonardR — Wed, 17 May 2023 15:19:28 GMT

Just responded to your second DM. Again, Thank you

Re: eSim ordered. Physcial Sim shut eSim not shipped

LeonardR — Thu, 25 May 2023 16:22:59 GMT

@O2Emma Kindly see my DM to you re no e-sim arrival and also funds wire.

Re: eSim ordered. Physcial Sim shut eSim not shipped

LeonardR — Thu, 25 May 2023 17:49:57 GMT

@O2Emma Kindly see DM just sent re address

Re: eSim ordered. Physcial Sim shut eSim not shipped

LeonardR — Fri, 26 May 2023 17:31:10 GMT

@O2Emma Just sent you a snap from the Royal Post address check vs. o2 via DM

Re: eSim ordered. Physcial Sim shut eSim not shipped

LeonardR — Tue, 30 May 2023 16:50:40 GMT

@O2Emma Still have not received. Kindly see DM

Re: eSim ordered. Physcial Sim shut eSim not shipped

LeonardR — Mon, 05 Jun 2023 17:23:17 GMT

@O2Emma Rcv'd the second sent as per the address requested. Sent you a dm for further help.