topic Re: No caller id in Discussions & Feedback

No caller id

Lau-loo — Thu, 18 May 2023 09:50:30 GMT

Since I was transferred from virgin to o2 last week my caller id for incoming calls is not working, all callers show as Unknown, how do we fix this please.

Re: No caller id

gmarkj — Thu, 18 May 2023 10:56:21 GMT

Others have had to get assistance from the community o2 advisors @Lau-loo , so let's see if they can help.

Can you see if you can fix this please @O2Sarah- or @O2Ryan ?

Re: No caller id

O2Sarah- — Thu, 18 May 2023 11:10:17 GMT

Thanks for the tag @gmarkj

@Lau-loo I will send you a private message so we can look into this 😊

Re: No caller id

Tiggerbalm — Fri, 19 May 2023 11:31:32 GMT

I also have this same problem.

Re: No caller id

gmarkj — Fri, 19 May 2023 12:16:25 GMT

One more before you log off for the day @O2Sarah- ?

Re: No caller id

O2Sarah- — Fri, 19 May 2023 12:43:50 GMT

Why not 😊 Thanks @gmarkj

@Tiggerbalm I will send you a private message so we can look into this 😊

Re: No caller id

AndyPW — Sun, 11 Jun 2023 19:51:20 GMT

Hi. Mine too @O2Sarah- please

Re: No caller id

O2Sarah- — Mon, 12 Jun 2023 07:55:57 GMT

Thanks @AndyPW I will drop you a message so we can confirm some details. 😊

Re: No caller id

Lau-loo — Tue, 13 Jun 2023 17:53:24 GMT

Now fixed new SIM required and 4g and WiFi calling had to added to account

Re: No caller id

mtbkun — Fri, 16 Jun 2023 13:52:54 GMT

call 202 ask the o2 customer service to switch off the CLI ( caller Line Identity) and then switch back on from your profile.

Re: No caller id

JP1082 — Wed, 05 Jul 2023 12:27:12 GMT

@O2Sarah- or @O2Ryan are you able to help me on the same problem? Since I was transferred from virgin to o2 last week my caller id for incoming calls is not working, all callers show as Unknown, how do we fix this please as it looks as if you are the people who can help. I have been on to customer services for a total of 2 hrs with no avail.

Re: No caller id

gmarkj — Wed, 05 Jul 2023 13:10:45 GMT

Neither of those advisors are currently working @JP1082

Instead it is @O2Emma and @O2Jonathan .

Can one of you please get in touch to try and solve this?

Re: No caller id

O2Emma — Wed, 05 Jul 2023 13:40:26 GMT

Hi @gmarkj I will pick this up thanks.

Hi @JP1082 I will send you a private message to look into this for you.

Re: No caller id

Rutger — Tue, 19 Dec 2023 11:16:34 GMT

Hi,

I've got the same issue, can anyone help me, please?

Re: No caller id

Enlli — Tue, 19 Dec 2023 11:29:41 GMT

The last of the advisors were removed from here so just customers now

Have a look at this thread, it should answer you query

https://community.o2.co.uk/t5/Tech-Support/No-caller-id-on-all-incoming-calls-for-over-two-weeks/m-p/1657571#M40037