topic Re: Worst customer service ever? in Discussions & Feedback

Worst customer service ever?

Ip4 — Wed, 17 May 2023 15:28:57 GMT

No customer support whatsoever, they're always extremely busy.. (it's called a queue you can put people on)

Extra charges for US, while it's in the Travel inclusive destinstions.. (which is enabled)

And now I cannot even make calls or connect to my data..

I don't think there's anything left to mess up..

Re: Worst customer service ever?

jonsie — Wed, 17 May 2023 15:51:17 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Re: Worst customer service ever?

Bambino — Wed, 17 May 2023 16:10:50 GMT

@Ip4 See this: Travelling to the USA | Help & Support | O2

Also be aware that data speeds are practically useless while in the US as O2 throttles their speed down to 500kbps. You'll be lucky if you can check your email. Use WiFi as much as you can.