https://community.o2.co.uk/t5/Discussions-Feedback/Terrible-customer-care/m-p/1619859#M125479 <P>Ordered a reconditioned/like new phone as an upgrade. Opened it on the 14th April and the condition did not meet the O2 guidance as had a lot of scratches &amp; chips.</P><P>Immediately resealed it back in he box and contacted O2 and told them I was not happy and wanted to have it replaced.</P><P>4 weeks later, 5 calls later, endless time on hold, told each time a Jiffy bag would be sent then a replacement can be sent, coming up to the 2nd bill for a handset I have not even turned on.</P><P>Not a clue what is happening and don’t know what to do.</P><P>sent an email complaining a few days ago but this has to be the worst customer service I have dealt with.</P><P>Have been with O2 for years.</P> Tue, 16 May 2023 22:08:34 GMT Paul47 2023-05-16T22:08:34Z https://community.o2.co.uk/t5/Discussions-Feedback/Terrible-customer-care/m-p/1619859#M125479 <P>Ordered a reconditioned/like new phone as an upgrade. Opened it on the 14th April and the condition did not meet the O2 guidance as had a lot of scratches &amp; chips.</P><P>Immediately resealed it back in he box and contacted O2 and told them I was not happy and wanted to have it replaced.</P><P>4 weeks later, 5 calls later, endless time on hold, told each time a Jiffy bag would be sent then a replacement can be sent, coming up to the 2nd bill for a handset I have not even turned on.</P><P>Not a clue what is happening and don’t know what to do.</P><P>sent an email complaining a few days ago but this has to be the worst customer service I have dealt with.</P><P>Have been with O2 for years.</P> Tue, 16 May 2023 22:08:34 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Terrible-customer-care/m-p/1619859#M125479 Paul47 2023-05-16T22:08:34Z https://community.o2.co.uk/t5/Discussions-Feedback/Terrible-customer-care/m-p/1619870#M125480 <P>I will ask an advisor to look into this for you. They will be on today at 8 am.</P><P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4038297">@O2Ryan</a>&nbsp;can you please assist&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5159269">@Paul47</a>?</P> Tue, 16 May 2023 23:04:36 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Terrible-customer-care/m-p/1619870#M125480 Bambino 2023-05-16T23:04:36Z https://community.o2.co.uk/t5/Discussions-Feedback/Terrible-customer-care/m-p/1619890#M125483 <P>Thanks for the tag, ill send a private message over now.</P> Wed, 17 May 2023 07:28:59 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Terrible-customer-care/m-p/1619890#M125483 O2Ryan 2023-05-17T07:28:59Z