topic Increase monthly charge without customer approved in Discussions & Feedback

Increase monthly charge without customer approved

Chen — Fri, 12 May 2023 14:57:27 GMT

I phoned in April 2023 to ask the team to check my bills, because of that the price rises to £65 from £55 WITHOUT MY APPROVAL. My contact 24 months end in October 2023.

I was told to pay off £196.50 for my device so they can change my tariff to sim only. Unfortunately I didn’t bring my credits card with me.

I phoned today 12/05/23 to pay. I am very upset what they told differently. They asked me to pay £341.71 which is more than what I need to pay in next 5 months , £65 x 5 = £ 330. I am not sure how they do the math on this one. I am feeling it is better to just say NOT to the customers rather than making a stupid deal. If a customer is not aware that they pay for , they would pay the fee for nothing but another 5 months of fee extra to use a mobile service . It is a set up, cheating customer like a idol.

My points are 1 contract is contract you should keep your price to the end of it. 2 please do prove your information correctly , so we don’t waste our time.

in this case , I will never to have any mobile phone contract from any service provider specially the O2 !!!

Re: Increase monthly charge without customer approved

MI5 — Fri, 12 May 2023 15:00:44 GMT

@Chen

If on refresh you only pay off what you owe on the device plan.

However, if a standard contract, it is the number of monthly payments remaining multiplied by your monthly cost.

Re: Increase monthly charge without customer approved

pgn — Fri, 12 May 2023 15:07:47 GMT

It sounds like you are talking about the RPI increase, @Chen, which you signed up to when you took out your contract - this year, any new contracts taken out after 23-Mar-2023 will be immune from the RPI until 3rd week of March 2024 or so.

Sadly with high inflation this year and VMO2's insistence on the annual rise being 3.9% PLUS the 10.4% UK rate of inflation in February of each year, it has hit a lot of people with expensive tariffs or (non-Refresh) bundles quite hard this year.

https://www.o2.co.uk/prices

Re: Increase monthly charge without customer approved

Bambino — Fri, 12 May 2023 15:06:31 GMT

@Chen Your price increase was the annual RPI: https://www.o2.co.uk/prices

It was done over every network.