topic Re: Mobile Data in London Bridge in Discussions & Feedback

Mobile Data in London Bridge

Safwan — Thu, 04 May 2023 14:58:00 GMT

Hi all,

Wanted to see if anyone else has issues with mobile data in London Bridge, outside the rail station?

Raised this with O2 months back, they’ve stopped giving me updates. I have full bars, calls are fine, but data will not work on either 4/5G.

Am aware it’s a busy area, but even when it’s died down, no improvements.

On an iPhone 13 Pro if that matters? Not sure if the lovely Android users out there are fairing any better.

Re: Mobile Data in London Bridge

pgn — Sat, 06 May 2023 08:56:46 GMT

Take a look at this, @Safwan - and set it up (it needs a different username and password from your normal MyO2 or Community Forum credential): https://www.o2.co.uk/apps/my-network

Or try a separate app, like Network Cell Info Lite, which can be set up to continuously monitor and report areas of poor or no signal back to a central monitoring organisation.

Also in your case you could be hitting a busy cell or area, sometimes knocking your phone down from 5G or 4G to 3G can get you a bit more download speed.

Guides here: and

Good luck!

Re: Mobile Data in London Bridge

Cleoriff — Sat, 06 May 2023 09:39:22 GMT

I suppose the network coverage is poor all over London @Safwan as it's the Coronation day and is is full force now.

Re: Mobile Data in London Bridge

Safwan — Sat, 06 May 2023 16:44:56 GMT

Thanks @pgn for sharing this, this is a lot better than the web service checker. Will try run these tests, see how 4G or 5G compare, have opted in to sharing measurements

Re: Mobile Data in London Bridge

Safwan — Sat, 06 May 2023 16:49:41 GMT

Coverage has held up well generally in London, though my issues with mobile data in the London Bridge have been ongoing for a few months. Perhaps I’ll leave some time before testing the service.

Re: Mobile Data in London Bridge

Safwan — Wed, 10 May 2023 21:12:38 GMT

Tested again today, doesn’t matter if it’s 4G or 5G, mobile data is not working. Have reported through the app, whether O2 does anything is another story.

Re: Mobile Data in London Bridge

pgn — Wed, 10 May 2023 21:43:26 GMT

@Safwan wrote:
Tested again today, doesn’t matter if it’s 4G or 5G, mobile data is not working. Have reported through the app, whether O2 does anything is another story.

"knocking your phone down from 5G/4G to 3G sometimes helps"... (while O2 still have 3G on their network anyway)

Re: Mobile Data in London Bridge

Safwan — Sat, 13 May 2023 16:00:58 GMT

Yes, I did read that. Switching to 3G only was removed from iPhones in iOS 15

Re: Mobile Data in London Bridge

pgn — Sat, 13 May 2023 17:11:30 GMT

That's a bit off, @Safwan - but I guess some help pages out there need to be updated:

https://www.helpforsmartphone.com/public/en/apple/iphone-12-pro-max/ios-16/guides/24/Switch-between-3G-4G-5G-Apple-iPhone-12-Pro-Max

The later phones and iOS do switch down to 3G if the phone is set to 4G/LTE and the 4G signal is poor. Although if you bought you iPhone in the US, as they shut-down 3G not long back, there is a chance that the 3G capability has indeed been removed.

Re: Mobile Data in London Bridge

Cleoriff — Sat, 13 May 2023 17:21:49 GMT

EE still have 3G on their network in Norfolk anyway. I'm currently there on holiday using my PC with a dongle which has a EE 3G data sim in it. If honest, this PC is just as fast as when I'm at home using Sky Wifi. Also using 4G on my mobile 😂

(Norfolk is pretty notorious for having limited data speeds.)

Re: Mobile Data in London Bridge

pgn — Sat, 13 May 2023 21:56:09 GMT

Norfolk Enchants? 😆

Use it while it's there, before long it'll be gone.

Re: Mobile Data in London Bridge

Cleoriff — Sun, 14 May 2023 08:30:23 GMT

@pgn wrote:
Norfolk Enchants? 😆
Use it while it's there, before long it'll be gone.

😁In the venue I'm getting 4G on my mobile, so I think they are upgrading masts.

Re: Mobile Data in London Bridge

Safwan — Sun, 14 May 2023 14:05:53 GMT

I got it directly from O2, has to be a UK model right?

You are correct that the iPhone can still go to 3G but it’s really bizarre as to why you can’t force it.

Perhaps newer iPhones don’t have the feature given the US factor you mentioned.

Re: Mobile Data in London Bridge

Safwan — Sun, 14 May 2023 14:10:03 GMT

I’d hope so! I believe EE will be upgrading 3G masts to potentially 5G before the switch off, though how fast is another story

Re: Mobile Data in London Bridge

MDHysteria — Thu, 06 Jul 2023 22:26:20 GMT

I have the same issue in and around London Bridge. iPhone 13, 5G, full signal - but zero connectivity. Have to connect to the station wifi to get any kind of connectivity. This has been going on for months.

Any recommendations appreciated!

Re: Mobile Data in London Bridge

Safwan — Wed, 12 Jul 2023 16:41:04 GMT

Welcome to the club. I’ve reported the issue, and O2 has said they fixed the masts. Unfortunately, this has not changed anything 😞