topic Re: Appalling in Discussions & Feedback

Appalling

LB4 — Sat, 22 Apr 2023 08:35:33 GMT

I have been passed through multiple advisors and departments, cut off during calls, had my new contract cut off and bombarded with threatening letters… all due to O2 not filing the correct paperwork when I notified them that my mum has recently passed away. Absolutely appalling service, will not be recommending or returning in future and am currently considering closing my new contract.

Re: Appalling

Enlli — Sat, 22 Apr 2023 09:08:07 GMT

I'll ask one of our advisors to take a look.

@O2Sarah- Can you help @LB4 @ please

Re: Appalling

Cleoriff — Sat, 22 Apr 2023 09:47:23 GMT

@Enlli

It's @O2Georgina on this morning. Sarah isn't on until Monday?

Re: Appalling

O2Georgina — Sat, 22 Apr 2023 09:51:08 GMT

Thanks for the tag @Cleoriff @LB4 I will send you a private message now

Re: Appalling

Cleoriff — Sat, 22 Apr 2023 11:11:22 GMT

Thanks @O2Georgina ....I'm keeping you busy today. 😂