https://community.o2.co.uk/t5/Discussions-Feedback/Recycling/m-p/1606579#M124709 <P>I have been sent 2 types of envelopes to return my old phone for recycling. Does it matter which one I use? Also do I need to enclose the trade in letter? &nbsp;</P> Fri, 03 Mar 2023 20:13:18 GMT JL17 2023-03-03T20:13:18Z https://community.o2.co.uk/t5/Discussions-Feedback/Recycling/m-p/1606579#M124709 <P>I have been sent 2 types of envelopes to return my old phone for recycling. Does it matter which one I use? Also do I need to enclose the trade in letter? &nbsp;</P> Fri, 03 Mar 2023 20:13:18 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Recycling/m-p/1606579#M124709 JL17 2023-03-03T20:13:18Z https://community.o2.co.uk/t5/Discussions-Feedback/Recycling/m-p/1606582#M124710 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/2587946">@JL17</a>&nbsp;</P><P>The label on the packaging should have your details on it so they can identify where it came from.</P><P>Use the sturdiest packaging you've been sent and make sure the device is protected for transit.</P> Fri, 03 Mar 2023 20:33:42 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Recycling/m-p/1606582#M124710 MI5 2023-03-03T20:33:42Z https://community.o2.co.uk/t5/Discussions-Feedback/Recycling/m-p/1606595#M124711 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/2587946">@JL17</a>&nbsp;Take photos of the phone before you send it so that there's no dispute about the phone's condition.</P> Fri, 03 Mar 2023 22:12:14 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Recycling/m-p/1606595#M124711 Bambino 2023-03-03T22:12:14Z