topic Re: Incompetents!! in Discussions & Feedback

Incompetents!!

Ronnie1 — Wed, 01 Mar 2023 11:57:55 GMT

Have you ever come across such a bunch of incompetents as O2? I’ve been trying to pay off my device plan. I was put through to 3 different departments on the phone, and I couldn’t pay it off on the website.

I can’t wait to join Sky mobile. Their customer service is second to none. As for this shower, O 2, I say good riddance. Their prices are a joke and the customer service is useless!!

Re: Incompetents!!

jonsie — Wed, 01 Mar 2023 12:01:42 GMT

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: Incompetents!!

madasaf1sh — Wed, 01 Mar 2023 12:03:37 GMT

@Ronnie1

Sky's customer service can be worse than o2's., one of the reasons my Mother in Law got rid of Sky was there rubbish Customer Service

The reason you cant pay it off online, is that it is a CCA and all requests to do with that have to be done on the phone..

If you think you can do better, then have a look at o2's career site, as they are always recruiting Customer Service's staff.