topic Re: Fraud or Genuine ? in Discussions & Feedback

Fraud or Genuine ?

southcoastboy — Sat, 25 Feb 2023 10:12:30 GMT

Received calls from the ID +44 115 794 0099, +442080896259 and +44 20 7883 305323. Each time they rang back the number changed (Spoofing ?)

They were offering to halve by bill for 12 months - very tempting !

They knew my address

My Name

My email address

That my pets name was my security ID.

The amount I pay each month

The date on which I paid my last bill

They required me to supply my pets name (long since departed) and I offered to give any two letters, but that was not sufficient.

They spoke very poor broken English and were difficult to understand. I was transferred to "the manager" who was even harder to understand.

SO......

Was it genuine and I have missed out on an offer ?

As I suspect it was a scam and if it was how come they had so much data about my O2 account. Really worrying.

I requested that they email me so I could back track the source - and I am still waiting for that to arrive.

O2 fraud department is as useful as a chocholate teapot. Tells me could take an hour to speak to someone !

Found one very recent article on line and the O2 answer was, to say the least totally unhelpful.

I think O2 has had a data breach, please prove me wrong !

Terry

Re: Fraud or Genuine ?

MI5 — Sat, 25 Feb 2023 10:31:21 GMT

@southcoastboy

It's a well known scam.
Forward the scam number to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

Re: Fraud or Genuine ?

southcoastboy — Sat, 25 Feb 2023 10:52:01 GMT

Thank you, I was pretty sure. What worries me is the information the scammers have, it must come from a data breach and O2 seem remarkably complacent.

Re: Fraud or Genuine ?

MI5 — Sat, 25 Feb 2023 11:05:29 GMT

@southcoastboy

Check your marketing preferences in your MyO2 as you may have given permission for your data to be shared by O2.

Re: Fraud or Genuine ?

Bambino — Sat, 25 Feb 2023 13:12:34 GMT

@southcoastboy Be sure to change your passwords. If they had that much information about you when they called you need to change every single one you have.