topic Re: Apple Watch Mobile Data Problem in Discussions & Feedback

Apple Watch Mobile Data Problem

Steve-W — Sat, 18 Feb 2023 21:02:03 GMT

Posting this in case it helps other people struggling to setup an O2 mobile data plan on their Apple Watch, ie to add an Apple Watch plan that is then associated with the tariff of their paired iPhone.

Tried to setup the mobile plan on 26th Dec 2022 but the plan was left permanently ‘activating.

After multiple lengthy phone calls to O2 support ( often hanging up rather than trying to help), multiple agonisingly slow messages to Twitter and Facebook Messenger, all subsequent retries were met with the message…

We're setting up your Apple Watch on the 02 network and we'll text you when it's all done. If you don't receive a text within 24 hours, call 202 for free from your 02 mobile, quoting reference code 08. (or in some cases code 90).

After nearly 8 weeks and with O2 Support no nearer resolving this problem, I tried a suggestion mentioned elsewhere on this forum to perform a sim swap.

Before inserting the new sim I unpaired my watch.

After inserting and activating the new sim I then ran through once again the mobile data plan setup.

This time, the process started as it should, prompted me to select the tariff, received SMS text with t&c’s link, acknowledged receipt, accepted conditions, received a confirmation text and plan was FINALLY setup correctly.
So lesson if you have the same problem, is to unpair your watch and try a sim swap on your phone. In spite of sceptics, it worked !

O2 Support please take note and use this information to get to the root cause. It is presumably sim related or possibly related to your new 360 system which seems to be causing huge headaches for customers and stores.

Re: Apple Watch Mobile Data Problem

jonsie — Sat, 18 Feb 2023 22:20:37 GMT

It's blatently obvious that general customer service have not been trained to find a solution to this

We have seen hundreds of posts about this issue and it's a sad reflection on the poor service given to customers who have spent obscene amounts of money on their Apple watches

General apathy abounds!

Really quite pathetic!

Re: Apple Watch Mobile Data Problem

Cleoriff — Sun, 19 Feb 2023 12:44:36 GMT

@jonsie wrote:
It's blatently obvious that general customer service have not been trained to find a solution to this
We have seen hundreds of posts about this issue and it's a sad reflection on the poor service given to customers who have spent obscene amounts of money on their Apple watches
General apathy abounds!
Really quite pathetic!

Totally agree @jonsie. I know you have been here longer than me but in all my years here I have never found ONE issue which has taken so long to sort. The amount of posts on this since before Christmas is beyond ridiculous!🙄

Re: Apple Watch Mobile Data Problem

kkrox — Sun, 26 Feb 2023 12:59:54 GMT

Thank you for this - have ordered sim swap - fingers crossed this works for me!

Re: Apple Watch Mobile Data Problem

Steve-W — Sun, 26 Feb 2023 18:45:57 GMT

Yep fingers crossed. Would advise you unpair your watch before performing the sim swap, just so you start clean after the sim swap.

Re: Apple Watch Mobile Data Problem

kkrox — Tue, 28 Feb 2023 18:31:32 GMT

It worked! Thank you so much. Been back and forth with 02 since early December.

Re: Apple Watch Mobile Data Problem

Steve-W — Tue, 28 Feb 2023 20:04:25 GMT

That’s great news. Just hope O2 learn something from this and come up with a solution.

Re: Apple Watch Mobile Data Problem

ta88ycat — Mon, 20 Nov 2023 10:53:48 GMT

Didn’t work for me. Error code 08 is now 10 though 😡

Re: Apple Watch Mobile Data Problem

Oxonian — Mon, 20 Nov 2023 20:04:42 GMT

@ta88ycat

Have you tried searching this forum for that new error code ? There are several posts that mention it and someone might just have posted a solution that might just work for you.

Re: Apple Watch Mobile Data Problem

ta88ycat — Tue, 21 Nov 2023 02:27:29 GMT

Fixed it here. https://community.o2.co.uk/t5/Tech-Support/The-dreaded-Apple-Watch-won-t-connect-error-08/m-p/1669506#M41824

Re: Apple Watch Mobile Data Problem

Cleoriff — Tue, 21 Nov 2023 07:16:35 GMT

Great to hear @ta88ycat 😉

Re: Apple Watch Mobile Data Problem

Oxonian — Tue, 21 Nov 2023 18:38:08 GMT

@ta88ycat

Excellent news, I am very pleased for you ! 🕺

Re: Apple Watch Mobile Data Problem

Tom31 — Fri, 02 Feb 2024 18:25:20 GMT

Hi Steve

just to thank you for your help and advice it worked for me too so people mark this place it really worked for me cheers Tom

Re: Apple Watch Mobile Data Problem

Cleoriff — Fri, 02 Feb 2024 20:15:23 GMT

Good to hear @Tom31 😉

Re: Apple Watch Mobile Data Problem

Steve-W — Fri, 02 Feb 2024 20:37:09 GMT

Hi Tom, that’s good to know. Glad to have been of help!

Re: Apple Watch Mobile Data Problem

JayD1984 — Wed, 15 Jan 2025 22:56:12 GMT

Hi Steve, do you mean a sim swap on the phone or the watch itself?

Re: Apple Watch Mobile Data Problem

pgn — Thu, 16 Jan 2025 06:57:38 GMT

@JayD1984 wrote:
Hi Steve, do you mean a sim swap on the phone or the watch itself?

As @Steve-W says in his first post above:

So lesson if you have the same problem, is to unpair your watch and try a sim swap on your phone.

And be advised to stick with a plastic SIM, not an eSIM, for the purpose, @JayD1984.

Re: Apple Watch Mobile Data Problem

Cleoriff — Thu, 16 Jan 2025 08:28:58 GMT

Great to see this is still working for many people @Steve-W.

Nearly 2 years later and O2 still haven't found a fix!

So thanks for your post. 😉