DD not setup?!

YBAnnoying — Sat, 11 Feb 2023 11:20:44 GMT

I ordered two contracts online and entered my bank details to set up the direct debits whilst making the order. On my online banking, I can see that DDs were set up but were not taken, so I paid manually.

When searching online, I found that this issue is not unique as other people have complained about the DD not being set up whe signing up for their contracts, despite them providing their account details for that purpose. If your new to O2, double check that the DD has been set up correctly. If I hadn't checked, there would have been a missed payment that would have negatively impacted my credit score.

Re: DD not setup?!

Cleoriff — Sat, 11 Feb 2023 12:37:23 GMT

@YBAnnoying

Hi, all the info here https://www.o2.co.uk/help/account-and-billing/how-to-pay.

However, if you need to contact O2...

Give O2 a call on 202 or 0344 809 0202 (Contract) 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

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DD not setup?!

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