topic Re: call charges when data roaming turned off in Discussions & Feedback

call charges when data roaming turned off

wendy11 — Sat, 11 Feb 2023 10:35:29 GMT

I have recently been to Barbados and I had my data roaming turned off, but there are charges for incoming calls from Jamaica. How does this happen when data roaming is turned off, I only used my phone for WIFI

Re: call charges when data roaming turned off

pgn — Sat, 11 Feb 2023 10:44:57 GMT

This may help, @wendy11:

https://community.o2.co.uk/t5/Pay-Monthly/Data-Roaming-turned-off/m-p/1097455/highlight/true#M142653

Re: call charges when data roaming turned off

Enlli — Sat, 11 Feb 2023 11:12:31 GMT

Call charges would have nothing to do with data being turned off, if the phone side was still active.

The other thing where people get charged is Voicemail. If the phone is registered abroad but turned off and a Voicemail is left but cannot be delivered you will pay for the return leg when the receiving network sends it back to the UK

Re: call charges when data roaming turned off

Breanna — Mon, 13 Feb 2023 12:33:04 GMT

Hi @wendy11 were you able to figure out where the charges were from?

Re: call charges when data roaming turned off

wendy11 — Mon, 13 Feb 2023 17:16:14 GMT

no idea where the charges were from. I contacted O2 and they have refunded me as a gesture of goodwill, Next time i go abroad I will have data roaming turned off and phone on airplane mode.