topic Re: Number suspended whilst abroad in Discussions & Feedback

Number suspended whilst abroad

Kevschenk — Thu, 09 Feb 2023 16:24:01 GMT

Hi everyone,

I am on Southern Africa and discovered my 02 number is suspended for no reason. I cannot make calls, incredibly there chat agents still direct me to the Pay as you go help page which states you can only reach the team by making a phone call. Any advice??

Re: Number suspended whilst abroad

MI5 — Thu, 09 Feb 2023 16:33:45 GMT

@Kevschenk

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Number suspended whilst abroad

gmarkj — Fri, 10 Feb 2023 08:33:14 GMT

How long have you been in South Africa @Kevschenk ?
o2 only allow 63 days roaming before the service would be disconnected see the official help page - https://www.o2.co.uk/roamfairuse and check out the roaming guide:

Re: Number suspended whilst abroad

MI5 — Fri, 10 Feb 2023 08:37:13 GMT

@gmarkj wrote:
How long have you been in South Africa @Kevschenk ?
o2 only allow 63 days roaming before the service would be disconnected see the official help page - https://www.o2.co.uk/roamfairuse and check out the roaming guide:
Guide: Roaming MegaGuide

Only applies to EU roaming @gmarkj

Re: Number suspended whilst abroad

gmarkj — Fri, 10 Feb 2023 08:42:40 GMT

Didn't know that - thanks @MI5 !

Seems strange they would only limit EU roaming - is that because they don't charge for it?

Re: Number suspended whilst abroad

MI5 — Fri, 10 Feb 2023 08:54:07 GMT

Yes exactly that @gmarkj

Outside of EU they make a lot of money from roaming.