topic Re: Appalling Customer Service experience in Discussions & Feedback

Appalling Customer Service experience

Sharpy_G — Fri, 03 Feb 2023 17:10:39 GMT

well just over a week in after moving to O2 and I've spent many hours with, online, socials, 202 and even in store to get absolutely zero help in resolving my issue

I can honestly say I'm shocked that O2 customer service is not even a patch on Tesco Mobile

promised call backs that never happen

send round and round in circles for the same non-answer

given incorrect information that even conflicts with O2s own online guides

terrible

Re: Appalling Customer Service experience

Enlli — Fri, 03 Feb 2023 17:12:57 GMT

Can you say what is your problem. Maybe someone here can help.

If not we can point you to an advisor

Re: Appalling Customer Service experience

Sharpy_G — Fri, 03 Feb 2023 17:28:51 GMT

fed up going round and round in circles with this one tbh

Apple Watch Ultra - error 106

I only moved to O2 so I can use the watch - what a mistake

Re: Appalling Customer Service experience

Enlli — Fri, 03 Feb 2023 17:34:11 GMT

@O2Emma can you help @Sharpy_G please?

Re: Appalling Customer Service experience

Bambino — Fri, 03 Feb 2023 17:37:47 GMT

@Sharpy_G You've posted about your issue here: Error 106 with cellular activation of Apple Watch ... - O2 Community

I don't know why you think that posting in a new thread is going to help you?

The problems with Apple watches on O2 appears to have reached epidemic proportions. If you're still within your 14 day cooling off period I suggest you avail yourself of that.

Re: Appalling Customer Service experience

O2Emma — Fri, 03 Feb 2023 17:39:13 GMT

Hi @Enlli I will pick this up thanks.

Re: Appalling Customer Service experience

O2Emma — Fri, 03 Feb 2023 17:39:44 GMT

Hi @Sharpy_G I will send you a private message to look into this for you.

Re: Appalling Customer Service experience

Sharpy_G — Fri, 03 Feb 2023 19:04:34 GMT

I have indeed. But this post is regarding customer service

Re: Appalling Customer Service experience

Sharpy_G — Fri, 03 Feb 2023 19:15:45 GMT

Thank you appreciate it

Re: Appalling Customer Service experience

Karl8935 — Tue, 21 Feb 2023 11:22:06 GMT

I'm having the same problem with the Apple cellular watch. It's been 17 days now since I added the cellular data package and after phoning 202 twice and having to wait for ages to get through I'm getting nowhere. Told my problem would be passed to the special guru team at O2 and it would be 5-7 working days to resolve. That was 11 days ago and still no service. I've tried everything I was told like resetting the iPhone 14, the Apple watch 8 and updating the iOS etc but nothing has worked. I just feel I've invested too much time in this and O2 just don't seem to care.

Re: Appalling Customer Service experience

gmarkj — Tue, 21 Feb 2023 11:38:56 GMT

Let's see if the community advisors can help @Karl8935 as you have not had any luck with the normal customer support.

Can you see if you can resolve this @O2Sarah- ?

Re: Appalling Customer Service experience

O2Sarah- — Tue, 21 Feb 2023 11:44:29 GMT

Thanks for the tag @gmarkj

@Karl8935 I will send you a private message so we can check your account.

Re: Appalling Customer Service experience

Karl8935 — Tue, 21 Feb 2023 11:45:59 GMT

Thank you I feel like I'm going around in circles and I'm at the point of trying my luck with another mobile network as I'm just on a month to month contract.