topic Re: Strange Problem this Morning in Discussions & Feedback

Strange Problem this Morning

madasaf1sh — Tue, 31 Jan 2023 11:39:27 GMT

Well, I have a strange problem this morning, which has been reported to o2 but thought I would share it hear, one of my Pay Monthly Numbers seems to be (via the Web My o2 ) thinking its a PAYG number .... Works fine(ish) in the App

I can even top up the phone, all the other numbers on the account are working fine... just this one...

Ahh well, just another day of o2 IT systems having a hiccup...

Oh and it took 4 rings to get through to an agent and total call time of 15 minutes.. @RafaC @Breanna @Martin-O2 Can you pass on my thanks to the Advisor who took my call, as she was excellent, but I have forgotten her name..

Re: Strange Problem this Morning

Breanna — Tue, 31 Jan 2023 11:44:38 GMT

Hey @madasaf1sh. Glad to hear you got through on the phone so quickly. Did they seem to know why that was happening?

I'll send you a message so we can forward the details to the advisor's team

Re: Strange Problem this Morning

madasaf1sh — Tue, 31 Jan 2023 11:49:42 GMT

@Breanna

They seem to be as confused as me so passed it to o2 IT to have a look at..

Update, it seems to be fixed already...