topic Re: Apple Watch OS 9.3 and O2 Airtime Plan Connectivity in Discussions & Feedback

Apple Watch OS 9.3 and O2 Airtime Plan Connectivity

Justin23 — Wed, 25 Jan 2023 09:57:13 GMT

Apple has just released Apple Watch OS 9.3 and it has resolved my problem with not being able to connect my watch to my O2 Apple Watch Airtime Plan. Following the update, my AWAP magically appeared in the Mobile Data section of the AW app. I have tested it outside away from the phone and wifi and was able to make a call. I know that many users have had a raft of issues (eg. error ref code 14) with connecting to and maintaining connection to their data plan and that support staff have tried hard to resolve the issue, but if you still have a problem, update your Watch OS to 9.3 before seeking further help.

Re: Apple Watch OS 9.3 and O2 Airtime Plan Connectivity

pgn — Wed, 25 Jan 2023 14:25:21 GMT

Superb news, @Justin23 - one for @Martin-O2 or @Breanna to make a note of, as well as all the O2 Advisors that may breathe a collective sigh of relief: Apple Watch OS 9.3

Re: Apple Watch OS 9.3 and O2 Airtime Plan Connectivity

Justin23 — Wed, 25 Jan 2023 15:21:39 GMT

Just one more bit of information about updating Apple Watch to OS 9.3, in case you don't seem to be able to action the update. I've just read on TheApplePost that the iPhone linked to the watch needs to have the latest, just released, iOS 16.3 installed in order to do it. This may update the Watch app, which of course could have been part of the problem of the error code 14, etc, saga.

Re: Apple Watch OS 9.3 and O2 Airtime Plan Connectivity

pgn — Wed, 25 Jan 2023 18:24:33 GMT

So before anything else, provided it is an iPhone 8 or higher: update the phone to iOS 16.3 and the watch update should follow to OS 9.3 - and, lo...

...it all magically falls into place and O2-connected iPhone/iWatch combos will work as they should! Thanks, @Justin231!

Re: Apple Watch OS 9.3 and O2 Airtime Plan Connectivity

Cleoriff — Wed, 25 Jan 2023 19:20:53 GMT

Excellent news @Justin23

Let's all hope this is the magic fix on the longest running 'saga' this community has seen for quite some time 😂

Re: Apple Watch OS 9.3 and O2 Airtime Plan Connectivity

chris52 — Wed, 25 Jan 2023 22:18:51 GMT

Had my hopes up, but unfortunately it doesn't seem to have solved my problem with maintaining a data connection.

(My symptoms are that the plan is present on the watch, and it can connect to the network to make/receive calls, but it loses data connection then remains offline for data purposes until it's powercycled; at which point data will work for a short period - less than 20 minutes - before returning to the offline state)

Re: Apple Watch OS 9.3 and O2 Airtime Plan Connectivity

chris52 — Thu, 26 Jan 2023 12:59:02 GMT

Update from my previous post: Actually, it might have made a difference.

Today, after restarting the watch outdoors, I was able to go for a 30 minute outdoor run and the watch stayed connected with data – which wasn't happening before.

I still needed to restart it to begin with though. I don't get good reception indoors where I live so maybe that's a contributing factor. My tests yesterday were done indoors.

So I have some hope again, but more time is needed to test if it's going to reliably work.

Re: Apple Watch OS 9.3 and O2 Airtime Plan Connectivity

Cleoriff — Thu, 26 Jan 2023 13:35:19 GMT

Thanks for your update @chris52 👍

Re: Apple Watch OS 9.3 and O2 Airtime Plan Connectivity

Hammertime — Fri, 27 Jan 2023 19:55:19 GMT

Sounds like the problems I am having - only my software is up to date

Re: Apple Watch OS 9.3 and O2 Airtime Plan Connectivity

Vamp — Tue, 31 Jan 2023 10:53:20 GMT

iPhone 13 Pro Max running iOS 16.3

Apple Watch Ultra running 9.3

Everything up too date, rebooted, hard rebooted and still stuck at activating since 14/01/23 😞

Re: Apple Watch OS 9.3 and O2 Airtime Plan Connectivity

chris52 — Sat, 04 Feb 2023 10:52:32 GMT

After a bit more time I can say unfortunately the new watchOS version hasn't fixed it.

I had a few succesful runs (where the watch stayed connected the whole time) by turning the watch off/on at the start, but also some where it's gone back to the no-data state by the end of the run. Either way, having to constantly turn the watch off and on isn't a solution.

Partly because of this I've chosen to change networks away from O2. So far, on the new network, the watch has been connecting more reliably without any reboot shenanigans. So I won't be contributing any more feedback here. Good luck to those sticking with getting it sorted on O2.

Re: Apple Watch OS 9.3 and O2 Airtime Plan Connectivity

pgn — Sat, 04 Feb 2023 13:50:05 GMT

@chris52 wrote:
After a bit more time I can say unfortunately the new watchOS version hasn't fixed it.

I had a few succesful runs (where the watch stayed connected the whole time) by turning the watch off/on at the start, but also some where it's gone back to the no-data state by the end of the run. Either way, having to constantly turn the watch off and on isn't a solution.

Partly because of this I've chosen to change networks away from O2. So far, on the new network, the watch has been connecting more reliably without any reboot shenanigans. So I won't be contributing any more feedback here. Good luck to those sticking with getting it sorted on O2.

Well, that was worth a shot.

Another solution appeared on the Forum: change the physical SIM card in the phone, and do using the Support, Swap your SIM, option in MyO2 app, to move the number from old to new SIM...

I can't see how that helps either, tbh - except it effectively resets any odd info stored on the original SIM in the phone...