topic Re: Porting / number issues in Discussions & Feedback

Porting / number issues

Noodles23 — Wed, 04 Jan 2023 17:51:30 GMT

To start with Hi, I am at my witts end. I transfered over from Tesco mobile who are having migration issues and we're unable to give me my number ove had for 15 yrs!! Long story short. I've moved over to O2 with the hope history wouldn't repeat. So far this has not been the case. I was told my number would port 28th, the 29th, then 3rd Jan now today, guess what...still no number, I am 🤏 close to cancelling my contract whilst I'm in the cooling off period!

Re: Porting / number issues

madasaf1sh — Wed, 04 Jan 2023 18:24:01 GMT

@Noodles23

It sounds like Tesco are struggling to move your number..

Let me tag @O2KyleW and @O2Emma

As they will hopefully be able to assist you further,

Re: Porting / number issues

Noodles23 — Wed, 04 Jan 2023 18:33:19 GMT

Thank you @madasaf1sh

Re: Porting / number issues

O2Emma — Wed, 04 Jan 2023 18:50:08 GMT

Hi @madasaf1sh I will pick this up thanks.

Re: Porting / number issues

O2Emma — Wed, 04 Jan 2023 18:50:39 GMT

Hi @Noodles23 I will send you a private message to look into this for you .

Re: Porting / number issues

Breanna — Thu, 05 Jan 2023 09:41:13 GMT

Hi @Noodles23 did your number get ported over okay?

Re: Porting / number issues

Noodles23 — Thu, 05 Jan 2023 11:26:43 GMT

Not yet 😔

Re: Porting / number issues

Noodles23 — Thu, 05 Jan 2023 14:22:26 GMT

@Breanna not yet

Re: Porting / number issues

Elainye — Thu, 05 Jan 2023 15:05:58 GMT

Same issue here with porting number, although mine is from o2 to a newer o2 sim. Super frustrating!

Re: Porting / number issues

Breanna — Fri, 06 Jan 2023 10:20:00 GMT

Hi @O2Sarah- can you take a look at this for @Elainye?

Re: Porting / number issues

O2Sarah- — Fri, 06 Jan 2023 10:38:00 GMT

Good morning @Breanna thanks for the tag

@ElainyeI will send you a private message so we can look into this.

Re: Porting / number issues

Noodles23 — Fri, 06 Jan 2023 14:19:15 GMT

Any advisors on? @O2Sarah- @O2Emma

Re: Porting / number issues

O2Emma — Fri, 06 Jan 2023 14:54:26 GMT

Hi @Noodles23 I have sent you private message.

Re: Porting / number issues

Noodles23 — Tue, 10 Jan 2023 19:22:42 GMT

Update.... unable to fix the issue. Hope others have more luck. Sending phone back