https://community.o2.co.uk/t5/Discussions-Feedback/Upgrade-delivered-to-wrong-address-common-problem/m-p/1591011#M123758 <P>I have seen some posts about 02 sending new phones to the wrong address. &nbsp;Is this a common problem? &nbsp;I ordered an upgrade on the app and for some reason they got DPD to deliver it to a property I moved out of 11 years ago. &nbsp;I don’t understand how this happened. &nbsp;The app only has the option to deliver to the Billing Address (the right address) so how did this happen. &nbsp;Also why does o2 have this information from so long ago - is that GDPR issue?</P><P>&nbsp;</P><P>Asa side note o2 customer service is rubbish. &nbsp;Agents constantly put down the phone or say they will transfer you to the right department and you end up back at the start of the automated answerphone! &nbsp;When you do speak to people they can’t help because of the “system” or they can help and promise to phone you back but don’t. &nbsp;Not good enough o2!</P> Fri, 16 Dec 2022 19:52:44 GMT AnnoyedTM 2022-12-16T19:52:44Z https://community.o2.co.uk/t5/Discussions-Feedback/Upgrade-delivered-to-wrong-address-common-problem/m-p/1591011#M123758 <P>I have seen some posts about 02 sending new phones to the wrong address. &nbsp;Is this a common problem? &nbsp;I ordered an upgrade on the app and for some reason they got DPD to deliver it to a property I moved out of 11 years ago. &nbsp;I don’t understand how this happened. &nbsp;The app only has the option to deliver to the Billing Address (the right address) so how did this happen. &nbsp;Also why does o2 have this information from so long ago - is that GDPR issue?</P><P>&nbsp;</P><P>Asa side note o2 customer service is rubbish. &nbsp;Agents constantly put down the phone or say they will transfer you to the right department and you end up back at the start of the automated answerphone! &nbsp;When you do speak to people they can’t help because of the “system” or they can help and promise to phone you back but don’t. &nbsp;Not good enough o2!</P> Fri, 16 Dec 2022 19:52:44 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Upgrade-delivered-to-wrong-address-common-problem/m-p/1591011#M123758 AnnoyedTM 2022-12-16T19:52:44Z https://community.o2.co.uk/t5/Discussions-Feedback/Upgrade-delivered-to-wrong-address-common-problem/m-p/1591016#M123759 <P>Answers needed from O2&nbsp;</P><P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/2355462">@Martin-O2</a>&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4610289">@RafaC</a>&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4915164">@Breanna</a>&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1051958">@Chris_K</a>&nbsp;?</P> Fri, 16 Dec 2022 20:04:25 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Upgrade-delivered-to-wrong-address-common-problem/m-p/1591016#M123759 MI5 2022-12-16T20:04:25Z