topic Re: Providing one time codes to O2 in Discussions & Feedback

Providing one time codes to O2

Henrique — Wed, 30 Nov 2022 17:32:41 GMT

is it ok to provide a one time code over the phone to o2 as long as I called them? I received a one time code randomly and was concerned someone was trying to access my account. I phoned O2 by calling 202 from my mobile and they asked for the one time code. I was reluctant to provide this since the message said to never share it, not even with O2 staff. She insisted that because I called them I could share it. Is there any risk that I shared the code with the O2 operator?

Re: Providing one time codes to O2

Enlli — Wed, 30 Nov 2022 18:02:10 GMT

O2 usually send two text messages. The first saying they are about to send the code and not to share it and the second the code itself which is usually entered on the website.

Never heard of CS wanting the code.

Re: Providing one time codes to O2

Henrique — Wed, 30 Nov 2022 20:57:48 GMT

She said it was for her to confirm it was me since I called them. She said they would never ask for the code if they call me. I called 202 from my O2 mobile though so surely there is no risk?

Re: Providing one time codes to O2

MI5 — Wed, 30 Nov 2022 21:10:17 GMT

@Henrique

In this instance I'd say you were safe, but you should never give a website code to anyone in future.