topic SCAM TEXTS in Discussions & Feedback

SCAM TEXTS

STRINGZ — Fri, 04 Nov 2022 15:41:13 GMT

I've just been charged circa £25 for scam texts that I never signed up for and never received. When I contacted support via the live chat, the attendant explained that I must have given permission to some company Tap2Bill to send me the premium texts and suggested I call them on 03330030581 so they could give me a refund.

I escalated the chat to a manager who eventually refunded the money. All in all it took about 1/2 an hour so no massive ruination of my day. However, why does 02 allow this scam to continue? The same thing happened to my wife months ago and she was never refunded the money she lost. It beggars belief that a modern tech giant like 02 doesn't get a grip on this scam and stop throwing the onus back on its customers to pursue criminal activity. We're not Private Investigators.

Re: SCAM TEXTS

MI5 — Fri, 04 Nov 2022 15:52:37 GMT

@STRINGZ

All networks get a kick back from premium text services so they have no incentive to stop them unfortunately.

We have help guides here and here

Re: SCAM TEXTS

STRINGZ — Fri, 11 Nov 2022 09:58:28 GMT

Thank you for your reply MI5. Kick backs? Yes, I thought as much.

The main issue here is that (in my case at least), this was a fraudulent, criminal scam. I don't say that lightly. I didn't sign up for anything. I reported the criminal activity to 02 who essentially told me to be more careful and not subscribe to these texts (texts I never received). I am certain that 02 has a very robust and efficient security section, so my question is, why are they not doing something about this.

I appreciate it's anecdotal, but I suspect that were I to refuse to pay my bill, I would soon enough discover how efficient 02 can be if they choose. Overall, a very poor and disappointing experience for me and my wife.