https://community.o2.co.uk/t5/Discussions-Feedback/O2-and-Google-Pixel-Watch-Promotion-Rant/m-p/1579958#M123239 <P>Time to upgrade my phone! Excellent - and there is a promotion, order a Pixel 7 Pro, you get a free Pixel watch (£330 value) so long as you do before the end of Monday October 17th.<BR />So on Saturday Oct 15th I start the process and end up with an error on the web site before I can finalise the upgrade. Go into a store, I'm told.<BR />Off to the O2 store on Sunday 16th - sorry. can't help you, try again tomorrow online and call O2 support.<BR />Try again Monday 17th, no joy. Phone O2 - no joy but yes, we will honour your promotion. O2 support still unhelpful and told I have used the sign-in code too many times. Try again in 24 hours.<BR />Tuesday - same result but this time no Pixel Watch - sorry, that promotion ended Monday even though for 3 days I have been trying to do the very simple act of an upgrade.<BR /><BR />Would love to escalate this but not sure it will even be worth it. Loyal customer thoroughly p'ed off!</P> Wed, 19 Oct 2022 08:21:34 GMT Sharky6 2022-10-19T08:21:34Z https://community.o2.co.uk/t5/Discussions-Feedback/O2-and-Google-Pixel-Watch-Promotion-Rant/m-p/1579958#M123239 <P>Time to upgrade my phone! Excellent - and there is a promotion, order a Pixel 7 Pro, you get a free Pixel watch (£330 value) so long as you do before the end of Monday October 17th.<BR />So on Saturday Oct 15th I start the process and end up with an error on the web site before I can finalise the upgrade. Go into a store, I'm told.<BR />Off to the O2 store on Sunday 16th - sorry. can't help you, try again tomorrow online and call O2 support.<BR />Try again Monday 17th, no joy. Phone O2 - no joy but yes, we will honour your promotion. O2 support still unhelpful and told I have used the sign-in code too many times. Try again in 24 hours.<BR />Tuesday - same result but this time no Pixel Watch - sorry, that promotion ended Monday even though for 3 days I have been trying to do the very simple act of an upgrade.<BR /><BR />Would love to escalate this but not sure it will even be worth it. Loyal customer thoroughly p'ed off!</P> Wed, 19 Oct 2022 08:21:34 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-and-Google-Pixel-Watch-Promotion-Rant/m-p/1579958#M123239 Sharky6 2022-10-19T08:21:34Z https://community.o2.co.uk/t5/Discussions-Feedback/O2-and-Google-Pixel-Watch-Promotion-Rant/m-p/1580418#M123256 <P>I'll tag <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4039461">@O2Emma</a>, who is an account advisor on here this afternoon - perhaps she can help, keep an eye on here for a reply, <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/2113031">@Sharky6</a>. Good luck!</P> Fri, 21 Oct 2022 14:41:24 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-and-Google-Pixel-Watch-Promotion-Rant/m-p/1580418#M123256 pgn 2022-10-21T14:41:24Z