topic O2 travel inclusive not working abroad in Discussions & Feedback

O2 travel inclusive not working abroad

Darren123456 — Sat, 27 Aug 2022 23:31:30 GMT

I’m in Italy on Wi-Fi, otherwise my iPhone would not be able to post this. Yes data roaming in settings is on and I have o2 travel inclusive. It also didn’t work when I was in France. How can I fix this?

Re: O2 travel inclusive not working abroad

pgn — Sun, 28 Aug 2022 06:19:05 GMT

You only need O2 Travel Inclusive for travel outside of O2's Europe Zone, @Darren123456 - things to check for your current situation in Italy, and earlier in France here:

Check Roaming Data is switched on on the phone.

On your iPhone, change your data APN to "mobile.o2.co.uk"

Manually search for another network.

Switch airplane mode off, or toggle it off and on.
Reboot the phone.
Turn off 5G or 4G in Network settings.

If you have WiFi calling enabled, turn it off and repeat as above.
If still not working then contact O2 to remove the Roaming bar on your account - links to O2 Social Media below this post.

Good luck!

Re: O2 travel inclusive not working abroad

Breanna — Tue, 30 Aug 2022 10:56:26 GMT

Hi @Darren123456 were you able to get your roaming data working?

Re: O2 travel inclusive not working abroad

Darren123456 — Fri, 02 Sep 2022 08:39:32 GMT

No.
I had called o2 and they removed the roaming bar on their end. I also did everything mentioned b @pgn . One thing was odd is if I turn off automatic on network selection and select a network, it will work very briefly before it stops working.

Re: O2 travel inclusive not working abroad

pgn — Fri, 02 Sep 2022 08:57:58 GMT

If you are an iPhone user, @Darren123456, this may help:

https://community.o2.co.uk/t5/Apple/Reset-Network-Settings-iPhone/m-p/1429867/highlight/true#M166891

Re: O2 travel inclusive not working abroad

Darren123456 — Sun, 04 Sep 2022 14:15:29 GMT

I reset my network settings, but it did not work. I will go to the O2 store now that I am back in London, but I won't know if their next fixes will work until next time I travel abroad. Thanks for your help.

Re: O2 travel inclusive not working abroad

pgn — Sun, 04 Sep 2022 14:53:11 GMT

Sorry to hear it did not work for you as it should whilst away. In the store, you might ask the O2 person if they can re-provision your SIM for iPhone and iData etc - there have been a few instances on the Forum where this fixed such issues, and has to be done by O2. They may issue a new SIM card, correctly provisioned for an iPhone, so make sure the roaming bar has been removed from the new SIM too before you leave the shop, @Darren123456. Good luck!

Re: O2 travel inclusive not working abroad

JanPaul — Wed, 05 Apr 2023 17:47:38 GMT

EU taking for 02 does not work for anyone. I cancelled contract eventually but had to use a solicitor citing misrepresentation because I’m on the Virgin contract

Re: O2 travel inclusive not working abroad

jimthing0 — Thu, 06 Apr 2023 14:40:37 GMT

I find all these so-called international roaming add-ons as utterly rubbish (both in Europe and non-Europe), and quite frankly a complete waste of time.

My mother was in Ireland visiting family a couple of months ago all over the place for two weeks, and she couldn't make calls nor receive calls from the UK, nor to/from Irish mobiles, nor get any mobile data facilities to work either. I couldn't even call her from London on cellular or data services (FaceTime, WhatsApp, Telegram, etc.) either.

Given she isn't a tech wizard, this left us completely high and dry, effectively completely unable to contact each other during a busy time. And NO, it had nothing to do with those settings & account provisions above, as I know them inside-out; of course immediately her flight landed back in the UK, they all started working again.

And this is the Rep of Ireland for heavens sake, not Afghanistan or somewhere remote, they're literally right next to us across a small piece of sea! I've had similar issue all across Europe, the US and Canada over the last couple of years too – forcing me to get local sims and completely ignore O2 partner services while away.

This tells you everything you need to know about O2's QoS provisions for non-UK usage; they're non-existent. Clearly no one at O2 bothers to check if their customers are getting working services from deals they have with non-UK partners.

At this stage, I'd rather they charge for roaming like everyone else does, so we can actually have a service that works. As the current situation with O2 is untenable, and no one at O2 thinks that's not the right way to behave when offering customers a service.

Re: O2 travel inclusive not working abroad

Enlli — Thu, 06 Apr 2023 15:10:00 GMT

@JanPaul wrote:
EU taking for 02 does not work for anyone. I cancelled contract eventually but had to use a solicitor citing misrepresentation because I’m on the Virgin contract

Works for me, so you can't say it doesn't work for anyone.

Also, if you were on Virgin then O2 did not control their roaming. That is done in partnership with a Belgian network and not O2.

Re: O2 travel inclusive not working abroad

jimthing0 — Thu, 06 Apr 2023 15:52:52 GMT

@Enlli wrote:
@JanPaul wrote:
EU taking for 02 does not work for anyone. I cancelled contract eventually but had to use a solicitor citing misrepresentation because I’m on the Virgin contract
Works for me, so you can't say it doesn't work for anyone.
Also, if you were on Virgin then O2 did not control their roaming. That is done in partnership with a Belgian network and not O2.

Customers don't need excuses here, when O2 are the ones offering assurances about how easy it is to use partner services when abroad, it's O2 who should be making sure that's precisely what their customers are getting from partner providers. We shouldn't have to worry about the business dealing behind the scenes – that's what we pay O2 to make sure of as customers.

Re: O2 travel inclusive not working abroad

swanny1 — Mon, 26 Jun 2023 11:06:35 GMT

Had exactly same issue in Austria last week. I can't even "chat" with o2 on website to discuss as i'm a pay-as-you-go customer, and they don't tell you up front that we lesser payg types can only use the customer services phoneline, if we want to speak to a human. Still hanging on the line with no updates as to my order in the queue after 1hr 25 and counting... Wonder if Vodaphone have better service...