topic Re: New customer with issues in Discussions & Feedback

New customer with issues

TruckerJoe — Thu, 25 Aug 2022 18:08:43 GMT

Good evening O2 forum member. Right where do I start. I took out a Sim only plan for my son today with no issues at all at £10p/m. I then thought if my own contract currently through EE was getting costly to what O2 could provide. So decided to switch to O2 which was a difficult decision as I was a customer with EE since 2001. When I put my request in with EE, getting my PAC could,. proceeded to sign upto a Sim only on O2. At the last point it failed for an unknown reason. I then spoke to them in the phone for nearly an hour to then getting cut off. A call back to then be told failed a credit check and ring tomorrow.

Now I'm really regretting cancelling my contract with EE at a cost to myself.

Re: New customer with issues

Bambino — Thu, 25 Aug 2022 18:15:41 GMT

@TruckerJoe This has happened because the credit checks for both contracts were too close together. I will tag an O2 online account advisor to see if they can help you. They will send you a Private Message through this site. Look for the mail envelope at the top of the page. @O2Emma can you please assist?

Re: New customer with issues

O2Emma — Thu, 25 Aug 2022 18:18:20 GMT

Hi @Bambino I will pick this up thanks.

Re: New customer with issues

O2Emma — Thu, 25 Aug 2022 18:19:02 GMT

Hi @TruckerJoe I will send you a private message to look into this for you .

Re: New customer with issues

TruckerJoe — Thu, 25 Aug 2022 18:21:46 GMT

Thank you

Re: New customer with issues

TruckerJoe — Thu, 25 Aug 2022 18:24:03 GMT

Thanks for the prompt reply