topic Re: Paying device plan in full in Discussions & Feedback

Paying device plan in full

WhiteKaren — Sun, 07 Aug 2022 10:40:14 GMT

The o2 app doesn’t let me pay my device plan off in full, the only options it gives me are to pay the normal monthly amount or a lower amount. I only other option it gave was to pay device plan and upgrade to new device.

the o2 website was just the same, no option to just pay the device plan in full.

why is the only option to phone o2 voice call number? That’s no good for people with hearing issues or anxiety problems.

Phone up and you get Automated crap telling you it’s easier if you go online and use o2 website, yeah right.

then you get music playing for over half a hour, then when a human being finally answers, it’s always someone who speaks broken English & can’t do their job properly.

Re: Paying device plan in full

MI5 — Sun, 07 Aug 2022 10:43:14 GMT

@WhiteKaren

It's because it's a regulated credit agreement and as such, needs the correct paperwork filling in.

Re: Paying device plan in full

WhiteKaren — Sun, 07 Aug 2022 11:28:45 GMT

Don’t be ridiculous, every other company allows their customers to use their apps or websites to pay their balance in full, no one uses paper these days, it’s all online, digital

Re: Paying device plan in full

MI5 — Sun, 07 Aug 2022 18:00:10 GMT

I don't make the rules, I just tell you what they are and I'm never ridiculous.

Re: Paying device plan in full

Breanna — Mon, 08 Aug 2022 11:48:30 GMT

Were you able to get in touch with O2 about paying off your device @WhiteKaren?

Re: Paying device plan in full

Sam011 — Tue, 09 Aug 2022 09:13:10 GMT

O2 only allow to pay partially or upgrade. You can choose upgrade option then they ll ask to clear device money and change your number to sim only plan