topic Re: Complments in Discussions & Feedback

Complments

Voni — Mon, 01 Aug 2022 09:38:22 GMT

This isn't really a conversation as such I recently "lost" my phone and contacted live chat for help. Firstly I spoke with a guy called Arafat who was amazing and sorted out barring my sim etc and ordering a new sim for me. I subsequently found my phone and again contacted live chat and spoke to Ashlesha who helped me to get my sim unblocked. This happened on Saturday and Sunday this weekend and today Monday my phone is working again. I searched the website and there is nowhere to pay a compliment and say thank you You can complain but no way to say good things HUGE oversight on O2 to omit this

Voni

Re: Complments

madasaf1sh — Mon, 01 Aug 2022 10:22:12 GMT

@Voni

Always good to hear that live chat do things right

let me tag the community managers who can help get the feedback to Arafar @Martin-O2 @RafaC @Breanna Can you help here ?

Re: Complments

Cleoriff — Mon, 01 Aug 2022 10:32:48 GMT

@Voni

We do have a section full of compliments but we expect you to make your post, then we tag one of the community managers ie @Martin-O2, @RafaC , @Breanna and they contact you via Private Message and ask for more details. After that, your post is moved here. https://community.o2.co.uk/t5/Discussions-Feedback/O2-Customer-Service-Live-Chat-positive-feedback-archive/m-p/1125286#M100433 Then they contact the O2 staff to pass on your compliments etc.

Re: Complments

RafaC — Mon, 01 Aug 2022 11:41:02 GMT

Great to hear @Voni and thanks for sharing it hear on the O2 Community
As @Cleoriff said, I will message you to get more info in order to pass the feedback over to Arafat and Ashlesha's team.

Thanks for the tag @madasaf1sh and @Cleoriff.