topic Re: Phone number transfer but cannot receive SMS in Discussions & Feedback

Phone number transfer but cannot receive SMS

MRGT007 — Wed, 08 Jun 2022 08:23:30 GMT

Hello, on Monday I started the procedure to transfer my number to O2. The number was transferred yesterday (Tuesday), but while I can send SMS, I cannot receive any SMS. Can you please fix it as I need to receive SMS daily for verification purposes such as bank and other apps?

Re: Phone number transfer but cannot receive SMS

Cleoriff — Wed, 08 Jun 2022 08:30:09 GMT

@MRGT007

Keep rebooting your phone. However,

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Re: Phone number transfer but cannot receive SMS

MRGT007 — Wed, 08 Jun 2022 08:47:52 GMT

I did reboot 17 times and sent messages on facebook, twitter and on support on the O2 app. No reply from O2. Seems like I will need to call if they don't get back to me. Sad beginning for my contract with them.

Thank you for your reply though

Re: Phone number transfer but cannot receive SMS

Cleoriff — Wed, 08 Jun 2022 09:02:18 GMT

@MRGT007I'll ask one of our account advisors to help you. She will respond on this thread and then ask for some personal details via private message. So watch the envelope icon top right hand corner.

@O2Lisa are you able to assist @MRGT007 ?

Re: Phone number transfer but cannot receive SMS

O2Lisa — Wed, 08 Jun 2022 09:58:03 GMT

Thanks for the tag @Cleoriff of course I can.

@MRGT007 I'll message you privately and look in to this for you.