Fuming

krista — Fri, 18 Mar 2022 10:57:41 GMT

Rang the number on the website spoke to a guy went through all the deals etc asked if was happy to go ahead said yes. Went through everything was told was all good had passed & gone through & to sign agreement within 72 hours then was mine. Did all that while still on the phone upfront cost taken & filled all things on online that was needed & was confirmed would be delivered today. No email or anything so I ring to be told been cancelled I said excuse me I did online while still talking & said was being delivered today between 8am & 10pm as was ordered before midnight. Fuming absolutely ridiculous that they've done this told them want to file a complaint as it's a joke as only ever had a contract with tesco but decided to go with O2 wouldn't advise after this.

Re: Fuming

madasaf1sh — Fri, 18 Mar 2022 11:15:23 GMT

@krista

Sounds like you failed some of the KYC and credit / affordability checks that where done after the order was placed, and o2 cand decide whether you are too high a risk for a contract.

Not sure what a complaint will do as its an internal business decision by o2 to not want to have you as a customer.

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Fuming

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