topic Samsung S22 Ultra out of stock in Discussions & Feedback

Samsung S22 Ultra out of stock

DanDanDan — Fri, 25 Feb 2022 11:55:54 GMT

when I pre-ordered this phone there was no mention of stock issues, and I was set to have it delivered today (launch day). After speaking to customer service it turns out there is no stock at their warehouse and I have to wait an indefinite amount of time for my new phone. This is appalling. If you advertise launch day delivery then you should honor that.

Re: Samsung S22 Ultra out of stock

MI5 — Fri, 25 Feb 2022 12:10:37 GMT

I hear Samsung have not delivered on their promises @DanDanDan

Re: Samsung S22 Ultra out of stock

madasaf1sh — Fri, 25 Feb 2022 12:30:04 GMT

@DanDanDan

I was on a call with our Samsung Enterprise AM, this morning about Knox and Tablets, and when I asked before others joined the call how todays launch went with the S22's his reponse was "dont ask"

o2 can only deliver what is delivered to them, and this is done in a) Enterprise Customers Pre-Orders, b) everyone else.

Re: Samsung S22 Ultra out of stock

gmarkj — Fri, 25 Feb 2022 13:10:21 GMT

@madasaf1sh wrote:

I was on a call with our Samsung Enterprise AM, this morning about Knox and Tablets, and when I asked before others joined the call how todays launch went with the S22's his reponse was "dont ask"

It's never a good sign when you get that kind of response!!

Re: Samsung S22 Ultra out of stock

Cleoriff — Fri, 25 Feb 2022 15:09:04 GMT

What a surprise.....NOT!!

Re: Samsung S22 Ultra out of stock

Paisley3121 — Fri, 25 Feb 2022 15:30:07 GMT

The stock levels may be outside of o2's control, but the customer service isn't. The sensible thing to do would be to update and inform customers there has been a delay, not rely on people calling up customer services and writing on message boards. My frustration is more with the complete late of communication or accurate information than it is with the lateness of the phone. In fact I was told earlier "there's a chance it may arrive today" but it hasn't been despatched! Meanwhile my housemate received hers from Vodafone that she ordered 2 days later than I ordered mine from o2.

Re: Samsung S22 Ultra out of stock

madasaf1sh — Fri, 25 Feb 2022 15:37:33 GMT

Vodafone probably didn't have as many pre-orders as o2.

I agree about the comms point of view, it is woeful, and at the end of the day we are all customers so we can only guess and surmise

Just to add this isnt unique to o2, BT/EE / Vodafone are in the same boat when looking at their forums, from a stock and comms POV

Re: Samsung S22 Ultra out of stock

Jjesso — Tue, 01 Mar 2022 16:57:11 GMT

I pre order on 22nd and got mine.

Re: Samsung S22 Ultra out of stock

Ben23 — Fri, 11 Mar 2022 13:19:48 GMT

Have you received the device now? How long did it take if so?

Re: Samsung S22 Ultra out of stock

hellzking — Wed, 16 Mar 2022 16:12:55 GMT

I ordered mine on March 10th, have been told to expected a 4 week timeframe for delivery but I am not too sure given the sort of comments on here even prior to launch, when stock levels should be higher.

Anyone here still waiting for delivery?

Re: Samsung S22 Ultra out of stock

TomWhitt — Fri, 18 Mar 2022 09:44:08 GMT

I also ordered on the 10th of March and have a 4 week expected wait I'm really thinking of just choosing a different phone

Re: Samsung S22 Ultra out of stock

GemJo — Sat, 19 Mar 2022 14:08:20 GMT

I ordered mine on 7th March and it said "in stock". But clearly showed others as out of stock. So imagine my surprise when I'm checking daily and being told they've been ordered. No timeframe or option to cancel. Just waiting. I've just joined 02 but am seriously considering cancelling. I already got the Samsung galaxy watch 4 and haven't opened it because I wanted to set them up together. Seriously annoyed at the lack of communication

Re: Samsung S22 Ultra out of stock

leeb123 — Mon, 21 Mar 2022 18:40:05 GMT

same pal they took my money messed my billing up and cant send my old phone in as trade in yet till new comes trade in price only vallid for 14 days its a joke they should give us somethink

Re: Samsung S22 Ultra out of stock

SA11 — Tue, 22 Mar 2022 11:45:45 GMT

Hi I ordered my Samsung galaxy S22 ultra on 10th March too and was told the same 4 weeks but I was also told it was in stock but then had a message saying its out of stock, but I called them today and rhey told me to expect my phone within 2 weeks or sooner.

Re: Samsung S22 Ultra out of stock

hellzking — Tue, 22 Mar 2022 12:27:36 GMT

I ordered my phone and SIM plan through the website and was sent all the terms and conditions documents along with credit agreement via email. Do I need to sign the credit agreement that was sent? If so, how? Or did that all get done as part of the online order process? It's been almost 2 weeks since the order so I don't remember if I signed and Google just sent me a reminder today about a pending credit agreement....

Any help on this would be really appreciated

Re: Samsung S22 Ultra out of stock

madasaf1sh — Tue, 22 Mar 2022 12:48:59 GMT

@hellzking

You needed to click on the link within each of the documents to accept the contract and that you have read and understood them, if you didnt then the order wont have been completed, full instructions will have been in the email.

If reach out to the sales team by

messaging them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Re: Samsung S22 Ultra out of stock

hellzking — Tue, 22 Mar 2022 13:12:50 GMT

Thanks @madasaf1sh

I went through the documents that were sent and there doesn't seem to be any links in them to accept a contract.

This might be a dumb question but if I got an order confirmation email (after a few mins of the T&C's and CCA email) and have since had (4 days later) an update to let me know the phone is out of stock but will be delivered asap, I can assume that to mean that I have accepted the contract already?

Re: Samsung S22 Ultra out of stock

Steph2k22 — Tue, 22 Mar 2022 17:48:10 GMT

Hahaha good luck getting an update from o2 ... it took me 4 phone calls to find out what was going on after a 2 week delay on the s22 I preordered and for them to cancel it 🙃 ... so I've reordered a Samsung s22 ultra .. let's see how long this one gets delayed

Re: Samsung S22 Ultra out of stock

Raymanno — Thu, 24 Mar 2022 15:04:18 GMT

The thing is, now that they have a backlog of orders, I am now another unfortunate who didn't realise O2 were out of stock of the S22 Ultra until after the order was completed. I think they should only take money when the phone is dispatched or ready to be dispatched along with up to date information or they'll lose a lot of custom with a lot of S22 Ultras to push out 🤣

Re: Samsung S22 Ultra out of stock

hellzking — Tue, 29 Mar 2022 16:29:11 GMT

On the website the expected wait time on the S22 Ultra (Green, 256GB) has decreased from 4 weeks to 1 week. I really hope this means that my March 10 order is going to get delivered soon. I do find the lack of updates and the complete silence from O2 on the matter to be very irritating! Even a simple, "Hey, we have not forgotten about you and your order but are sorry we don't have any updates to give as yet. Thank you for your patience" would go a long way.

Anyone who ordered around March 10 received any updates or their phone yet?