topic Re: Customer support in Discussions & Feedback

Customer support

UU — Fri, 04 Feb 2022 09:00:59 GMT

Disgusting customer service as usual lately. Advisor did not give a care about my situation and must have been chewing gum or eating as sounded like a horse. Explained have 3 accounts and needed emergency data for work. No help Just put on hold and back into system where I had to explain everything fresh again. O2 have no management to check on poor service ir are lazy working from home on a sofa. Will leave this network ASAP

Re: Customer support

madasaf1sh — Fri, 04 Feb 2022 08:58:25 GMT

@UU

You could have done this all yourself by going into myo2 and buying a bolton for each number to last you till your next billing date, and then you would have saved a phone call.

Every interaction I have had personally and professionally with o2 has been brilliant, 5 minutes on each call, and everything sorted.

Full details on cancelling your contracts here

Re: Customer support

Spenny — Fri, 04 Feb 2022 09:02:47 GMT

HI @UU sorry to hear about your experience.

Do you have access to O2 app or web account, where you can see these accounts? You can add a data bolt-on to get your emergency data. This will give you your data immediately.