https://community.o2.co.uk/t5/Discussions-Feedback/Webchat/m-p/1528690#M121081 <P>Why have o2 made it so difficult to talk to a person online now?</P><P>&nbsp;</P><P>I tried to complete a form and support sent me an email saying they couldn't process the transaction and that I should go to the "contactus&nbsp;page and start a webchat". If you go to that page and ask the computer chat to talk to a person it sends you to the aforementioned page to find a person where there are no helping people to be found.</P><P>&nbsp;</P><P>Eventually I managed to track down the tucked away "how-to-complain" page where you can talk with an actual person.&nbsp;<BR /><BR /></P> Thu, 03 Feb 2022 19:09:03 GMT sillygoats 2022-02-03T19:09:03Z https://community.o2.co.uk/t5/Discussions-Feedback/Webchat/m-p/1528690#M121081 <P>Why have o2 made it so difficult to talk to a person online now?</P><P>&nbsp;</P><P>I tried to complete a form and support sent me an email saying they couldn't process the transaction and that I should go to the "contactus&nbsp;page and start a webchat". If you go to that page and ask the computer chat to talk to a person it sends you to the aforementioned page to find a person where there are no helping people to be found.</P><P>&nbsp;</P><P>Eventually I managed to track down the tucked away "how-to-complain" page where you can talk with an actual person.&nbsp;<BR /><BR /></P> Thu, 03 Feb 2022 19:09:03 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Webchat/m-p/1528690#M121081 sillygoats 2022-02-03T19:09:03Z https://community.o2.co.uk/t5/Discussions-Feedback/Webchat/m-p/1528694#M121082 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4769692">@sillygoats</a>&nbsp;</P><P>It's called "contact deflection"</P><P>O2 would rather you sort your own issues out than bother them with it.</P> Thu, 03 Feb 2022 19:15:40 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Webchat/m-p/1528694#M121082 MI5 2022-02-03T19:15:40Z