topic Re: O2 are theives in Discussions & Feedback

O2 are theives

Mumandlala — Fri, 21 Jan 2022 21:13:06 GMT

I topped my autistic daughters phone on the 10th Jan with £30 for the big bundle. We received a text to say it was done. Somehow something happened and it changed to a £20 bundle after I bought the £30 one. She's had no calls, data or texts as its saying she needs to top up. I called customer service who were absolutely disgusting with me and told me they didn't care my daughter is autistic and I'd have to top up again even though i paid for the £30 bundle and she's not used it!!

I will be making a formal complaint to the ombudsman over this theft and the diabolical "customer service" I will also be going back to Vodafone on all our mobile phones!

Re: O2 are theives

Cleoriff — Fri, 21 Jan 2022 22:45:44 GMT

@Mumandlala

I'll ask @megjess to have a look at her account tomorrow. She's on at 8am and will be sending you a private message to get more info from you.

Hopefully it will be sorted tomorrow.

Re: O2 are theives

megjess — Sat, 22 Jan 2022 14:46:16 GMT

thank you for the tag @Cleoriff

I have private messaged @Mumandlala to get the issue resolved

thanks

Megan

Re: O2 are theives

Cleoriff — Sat, 22 Jan 2022 15:31:06 GMT

@megjess It states on the rota here that you were on Duty at 8am?

https://community.o2.co.uk/t5/O2-Gurus/Account-advisors-daily-rota/m-p/1376268#M3578

However, thanks for your assistance.😉

Re: O2 are theives

megjess — Sat, 22 Jan 2022 15:34:34 GMT

yes @Cleoriff I did contact the customer 8.00 am this Moring via private messaged but forgot to repose to the post on community my apologies

thanks Megan