Loyalty discount. Text to 21500 not working

viridis — Tue, 14 Dec 2021 16:56:56 GMT

When texting loyalty to 21500 you get the response:

Thanks for your text. We just need a few more details and then you're good to go. Please can you send us the keyword LOYALTY, your existing phone number and all additional Pay Monthly Phone numbers to check your eligibility

So, I respond with the text of: loyalty *main number, *upgrade number.

Now, normally you get a text saying:

Thanks, we've just got to check things over, and we'll text you in a day or two

But, I'm getting this response:

O2: Thanks for your text. We can now start to reward your loyalty with 10% back on all your top-ups with O2 Rewards. We'll text again to confirm everything soon

Re: Loyalty discount. Text to 21500 not working

MI5 — Tue, 14 Dec 2021 17:45:08 GMT

FUBAR innit

Re: Loyalty discount. Text to 21500 not working

jonsie — Fri, 17 Dec 2021 10:11:33 GMT

Oh dear, typical O2 [Removed] systems

topic Re: Loyalty discount. Text to 21500 not working in Discussions & Feedback

Loyalty discount. Text to 21500 not working

Re: Loyalty discount. Text to 21500 not working

Re: Loyalty discount. Text to 21500 not working