https://community.o2.co.uk/t5/Discussions-Feedback/abysmal-customer-service/m-p/1509884#M120323 <P>Hi<BR />We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this</P> Tue, 30 Nov 2021 16:49:58 GMT jonsie 2021-11-30T16:49:58Z https://community.o2.co.uk/t5/Discussions-Feedback/abysmal-customer-service/m-p/1509879#M120321 <P>Was victim of fraud, attempted last Thursday.&nbsp; Spent 6 hours on the phone trying to get through to o2.&nbsp; Eventually told fraud team would contact within 48 hours - why not within one hour?!&nbsp; 100+ hours later and still no contact from fraud team.&nbsp; Why no dedicated fraud line and no email options for contacting o2.&nbsp; A communications company?</P> Tue, 30 Nov 2021 16:46:44 GMT https://community.o2.co.uk/t5/Discussions-Feedback/abysmal-customer-service/m-p/1509879#M120321 Wouldleaveif 2021-11-30T16:46:44Z https://community.o2.co.uk/t5/Discussions-Feedback/abysmal-customer-service/m-p/1509884#M120323 <P>Hi<BR />We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this</P> Tue, 30 Nov 2021 16:49:58 GMT https://community.o2.co.uk/t5/Discussions-Feedback/abysmal-customer-service/m-p/1509884#M120323 jonsie 2021-11-30T16:49:58Z