topic Re: Recalling O2 Phone Call Log in Discussions & Feedback

Recalling O2 Phone Call Log

Alex_Rose — Thu, 25 Nov 2021 14:04:04 GMT

Hi! I have recently upgraded with O2 and was offered a discount by the upgrade team member I talked to. Since then my discount hasn't been taken off and customer service seem to think O2 can't offer the discount I was given. Is there any way they can listen to the recording of my phone call or if there is a call log somewhere of it?

Thanks for any help!

Re: Recalling O2 Phone Call Log

MI5 — Thu, 25 Nov 2021 14:07:38 GMT

@Alex_Rose

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Re: Recalling O2 Phone Call Log

Alex_Rose — Thu, 25 Nov 2021 14:11:10 GMT

Hi! I spoke to a member of the customer service team who spoke to a sales representative and she said that the sales team weren't able to get the recording. I was unsure if this meant that there was no recording or if it wasn't approved

Re: Recalling O2 Phone Call Log

MI5 — Thu, 25 Nov 2021 14:29:40 GMT

@Alex_Rose

Did you get anything in writing on an email for example?

Re: Recalling O2 Phone Call Log

Alex_Rose — Thu, 25 Nov 2021 14:49:33 GMT

Unfortunately no, the way the upgrades member explained it to me the contract was right but the customer service member said it was wrong. So its gotten very confusing

Re: Recalling O2 Phone Call Log

jonsie — Thu, 25 Nov 2021 15:39:13 GMT

I have a feeling that this wasn't a genuine O2 call, more than likely a trusted agent which is a third party company

These people will tell you the earth is flat in order to make a sale

Re: Recalling O2 Phone Call Log

MI5 — Thu, 25 Nov 2021 16:02:07 GMT

@Alex_Rose

They may have been suggesting it was a discount that you could apply for?

https://www.o2.co.uk/multisave

Re: Recalling O2 Phone Call Log

lewys-gp — Fri, 26 Nov 2021 11:30:12 GMT

Let us know how you get on, @Alex_Rose. Hope you manage to get it resolved - possibly, with some of the advice from above 😁.