topic Re: Don't use Hermes please!!! in Discussions & Feedback

Don't use Hermes please!!!

tffcrx82aizsks0 — Wed, 03 Nov 2021 14:06:40 GMT

Hermes is a giant meme online for a good reason.

I appreciate o2 offers and had guinness "delivered" over a 7ft wall onto concrete, luckily avoiding some plants.

They also claim damaged goods are the sender's responsibility. This is common sense, any small parcel weighing 2KG is going to damage something from that height!

Re: Don't use Hermes please!!!

gmarkj — Wed, 03 Nov 2021 14:58:00 GMT

That's not great @tffcrx82aizsks0.

I'll mention the community managers so they can get in touch and pass on the poor review...

Can you contact the OP to get some more details and pass on the feedback @Martin-O2 @lewys-gp @RafaC ?

Re: Don't use Hermes please!!!

lewys-gp — Wed, 03 Nov 2021 15:30:21 GMT

Hi, @tffcrx82aizsks0. That is terrible to see (not just because it's spilt Guinness!). I am glad no one was hurt and nothing else in the garden was damaged.

I'm really sorry this happened and if it's okay with you, I will private message you for more information. Hopefully, I can then escalate this for you and find a resolution. Thanks for sharing this with us.

And also thanks, @gmarkj, for the tag.

Re: Don't use Hermes please!!!

BTN_EPS — Fri, 05 Nov 2021 08:25:23 GMT

As you say - they're a giant online meme for a reason! Have never had good delivery from either Hermes or Yodel, and personally won't (knowingly) order something from a company that does.

Re: Don't use Hermes please!!!

Cleoriff — Fri, 05 Nov 2021 08:36:47 GMT

Whilst I can't deny that's damn awful from @tffcrx82aizsks0, my experience from Hermes is completely different. A female courier who has been doing the job for years. If I'm not in, I have a safe place for goods to be stored and a note through letterbox.

So it is obviously postcode specific and fortunately I can't complain about my courier.

Re: Don't use Hermes please!!!

gmarkj — Fri, 05 Nov 2021 10:13:54 GMT

Same here @Cleoriff - the chap who delivers Hermes is lovely and has been doing it for a while so no problems.

The worst one here is Parcelforce. The driver recently changed, and the new person is reporting parcels are left in a safe place - which is outside our front door! You can see the box from the street, so hardly safe even if we live in a cul de sac...

Re: Don't use Hermes please!!!

Cleoriff — Fri, 05 Nov 2021 10:22:23 GMT

Our 'safe place' is in the meter cupboard which remains unlocked when we are expecting parcels. Of course, we also live in a cul de sac which helps. The only people who could see a parcel left outside our house are 2 neighbours. They would never see anything from the main road.