https://community.o2.co.uk/t5/Discussions-Feedback/Upgrading-online/m-p/1501727#M119857 <P>Do not attempt to upgrade online as it's a gamble and you are unlikely to get the phone/package that you want. Called o2 and the guy said the online system is terrible. Upgraded my daughter's phone but because I went back and edited the tariff it defaulted to a different colour and now I can't cancel. Guy on the phone said 'no problem' and would call me back.....I'm still waiting 48hrs later</P> Wed, 03 Nov 2021 08:24:32 GMT Dreadfulphoneco 2021-11-03T08:24:32Z https://community.o2.co.uk/t5/Discussions-Feedback/Upgrading-online/m-p/1501727#M119857 <P>Do not attempt to upgrade online as it's a gamble and you are unlikely to get the phone/package that you want. Called o2 and the guy said the online system is terrible. Upgraded my daughter's phone but because I went back and edited the tariff it defaulted to a different colour and now I can't cancel. Guy on the phone said 'no problem' and would call me back.....I'm still waiting 48hrs later</P> Wed, 03 Nov 2021 08:24:32 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Upgrading-online/m-p/1501727#M119857 Dreadfulphoneco 2021-11-03T08:24:32Z https://community.o2.co.uk/t5/Discussions-Feedback/Upgrading-online/m-p/1501730#M119858 <P>Hi there&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4665744">@Dreadfulphoneco</a>&nbsp;</P><P>Don't know if this will help but o2 are on Social Media</P><P>If this helps and it works for you the<BR />Social Media Teams will be on hand just<BR />send them a message<BR /><A href="https://o2uk.co/O2CFB" target="_blank">https://o2uk.co/O2CFB</A><BR /><A href="https://o2uk.co/O2CTW" target="_blank">https://o2uk.co/O2CTW</A><BR /><A href="https://o2uk.co/O2CIG" target="_blank">https://o2uk.co/O2CIG</A><BR />Facebook, Twitter and Instagram</P><P>&nbsp;</P> Wed, 03 Nov 2021 08:43:40 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Upgrading-online/m-p/1501730#M119858 TallTrees 2021-11-03T08:43:40Z