topic Terrible connection problems in Lichfield in Discussions & Feedback

Terrible connection problems in Lichfield

Steve14 — Fri, 10 Sep 2021 14:23:11 GMT

Hi, anyone else having/ben having the same aweful connection problems I have been experiencing?

Re: Terrible connection problems in Lichfield

Bambino — Fri, 10 Sep 2021 14:39:39 GMT

@Steve14 You can check here to find out if there are any mast issues in your area: O2 | Service Status

Re: Terrible connection problems in Lichfield

Stripy — Sun, 13 Feb 2022 18:31:34 GMT

I spoke to the O2 shop in lichfield today. Apparently there was storm damage to a mast on railway land. O2 weren’t allowed onto the land to look at it until maybe yesterday. They are now hopefully working on it.

It’s caused us horrendous problems mainly around 2step validation. I’m trying to find out how we can claim compensation - any ideas ?

Re: Terrible connection problems in Lichfield

gmarkj — Mon, 14 Feb 2022 11:59:42 GMT

Once the mast has been repaired then you can get in touch with customer services and ask if there would be anything @Stripy , but remember that the service is not guaranteed to be 100% all of the time.

Re: Terrible connection problems in Lichfield

JLD — Tue, 02 Aug 2022 07:56:53 GMT

I’ve just had a smart meter installed by Octopus which can’t go ‘live’ as the mast signal is to weak. The installer says it’s due to mast problems; there must be many people in WS13, Lichfield, with connectivity problems.

Has anyone any updates on the mast issue after 6 months?