topic Recent charges in Discussions & Feedback

Recent charges

Syllabus1 — Sun, 29 Aug 2021 10:21:09 GMT

Hi can you please explain why recent charges in my o2 is still not available to view. It’s been 5 weeks since this was first reported. How much longer until it will be resolved please?

Re: Recent charges

MI5 — Sun, 29 Aug 2021 10:28:51 GMT

Could be months before O2 change it but that's assuming they intend do.

Sometimes they just make arbitrary changes at will.

Re: Recent charges

gmarkj — Tue, 31 Aug 2021 11:00:20 GMT

The last we heard was in the link below:

https://community.o2.co.uk/t5/My-O2/Recent-charges/m-p/1481879#M13377

Re: Recent charges

jonsie — Tue, 31 Aug 2021 13:09:40 GMT

Could be months....or never!

Re: Recent charges

TheresaV — Mon, 13 Sep 2021 10:35:40 GMT

Hi everyone @Syllabus1 @jonsie @gmarkj @MI5

This issue has now been fixed. Thank you for your patience and please let us know if you are still experiencing issues

Re: Recent charges

gmarkj — Tue, 14 Sep 2021 08:45:03 GMT

Thanks for the update @TheresaV and having just checked recent charges are back on the main site and the billing one too.

Re: Recent charges

TheresaV — Tue, 14 Sep 2021 08:54:44 GMT

That's good to hear, thanks for checking @gmarkj

Re: Recent charges

ThissOne — Wed, 30 Nov 2022 19:26:39 GMT

Hi @TheresaV - I am unable to view recent charges either via the MyO2 app or the website. I keep getting stuck in an infinite loop with the 'Billing history' pop-up each time I click to view the recent charges. Never actually shows me the recent charges and this is now frustrating. Could O2 please have a look at this to confirm if this is a one-off error or there's actually something inherently wrong. Thanks

Re: Recent charges

gmarkj — Thu, 01 Dec 2022 09:53:26 GMT

Theresa no longer works on the o2 community @ThissOne.

Instead I'll mention @O2Sarah- who does and is working this morning.

She will send you a private message (PM) on the community to get some more details from you and permission to access your account.
Please reply on the community - watch out for a red number on top of the envelope icon in the top right once you log in - otherwise she will not get your reply.

Re: Recent charges

O2Sarah- — Thu, 01 Dec 2022 11:13:48 GMT

Thanks for the tag @gmarkj

@ThissOne i will send you a private message so we can check your account.

Re: Recent charges

ThissOne — Thu, 01 Dec 2022 13:14:37 GMT

Thank you very much @gmarkj

I have now been in touch with Sarah.