https://community.o2.co.uk/t5/Discussions-Feedback/Support-is-absolutely-hopeless-Can-t-wait-to-change-provider/m-p/1482732#M119134 <P>My Data went 2 weeks ago now while in the Lakes. After finding out there they were 'trying to upgrade' the area and was an outage I had to cut my vacation short and head back over to Northumberland where we live as I require constant email access for my work. Having arrived back in Northumberland and having cut the staycation short by 4 days I could not get data in this area either. On reporting this I was informed this area, 2.5 hours drive away from Lakes was also under maintenance and so no Data there either.</P><P>Now two weeks later, still no Data, lost a fortune on my vacation and a fortune from not being able to stay up with work unless at home where I have wifi to keep checking.</P><P>The support has been nothing short of awful and now I understand the only compensation we'll get is maybe the days we've been without data added. Tis outage without offering any alternative has cost me in all around £2000.&nbsp;</P><P>Almost impossible to speak to anyone within authority at O2 and the Chat is useless. Never experienced such rubbish service from a provider and will absolutely be moving my family away from O2 as soon as I can.</P><P>Hopeless!!!</P> Fri, 27 Aug 2021 10:36:19 GMT Driftwoodwilly 2021-08-27T10:36:19Z https://community.o2.co.uk/t5/Discussions-Feedback/Support-is-absolutely-hopeless-Can-t-wait-to-change-provider/m-p/1482732#M119134 <P>My Data went 2 weeks ago now while in the Lakes. After finding out there they were 'trying to upgrade' the area and was an outage I had to cut my vacation short and head back over to Northumberland where we live as I require constant email access for my work. Having arrived back in Northumberland and having cut the staycation short by 4 days I could not get data in this area either. On reporting this I was informed this area, 2.5 hours drive away from Lakes was also under maintenance and so no Data there either.</P><P>Now two weeks later, still no Data, lost a fortune on my vacation and a fortune from not being able to stay up with work unless at home where I have wifi to keep checking.</P><P>The support has been nothing short of awful and now I understand the only compensation we'll get is maybe the days we've been without data added. Tis outage without offering any alternative has cost me in all around £2000.&nbsp;</P><P>Almost impossible to speak to anyone within authority at O2 and the Chat is useless. Never experienced such rubbish service from a provider and will absolutely be moving my family away from O2 as soon as I can.</P><P>Hopeless!!!</P> Fri, 27 Aug 2021 10:36:19 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Support-is-absolutely-hopeless-Can-t-wait-to-change-provider/m-p/1482732#M119134 Driftwoodwilly 2021-08-27T10:36:19Z https://community.o2.co.uk/t5/Discussions-Feedback/Support-is-absolutely-hopeless-Can-t-wait-to-change-provider/m-p/1482794#M119135 <P>It's the same as everything else in this technological world, it requires maintenance. We're always told not to rely on mobile data &amp; have a back up. Not much help I know but I'm not sure you'll get much more sympathy from O2 either.</P> Fri, 27 Aug 2021 13:46:25 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Support-is-absolutely-hopeless-Can-t-wait-to-change-provider/m-p/1482794#M119135 Anonymous 2021-08-27T13:46:25Z https://community.o2.co.uk/t5/Discussions-Feedback/Support-is-absolutely-hopeless-Can-t-wait-to-change-provider/m-p/1482804#M119136 <P>Wasn't there any wifi anywhere?</P><P>Personally, I'd insist on actually having a holiday, by staying&nbsp;<STRONG><EM>out</EM></STRONG> of touch with work.</P> Fri, 27 Aug 2021 14:08:05 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Support-is-absolutely-hopeless-Can-t-wait-to-change-provider/m-p/1482804#M119136 Projectionist 2021-08-27T14:08:05Z