topic Re: Bolt on data in Discussions & Feedback

Bolt on data

mur82 — Mon, 09 Aug 2021 14:55:45 GMT

In June I bought an extra 12 gb of data believing that ‘you can use remaining data next month’ meant it would roll over, unlike the data in my monthly package. I went on my August holiday believing I had up to 17 gb to use and my o2 app said I had more than 12 gb until this morning. When I then phoned to ask what was happening I was told the bolt on had expired a week ago, on 2 Aug ! So none of the 12 gb I had bought could be used - The o2 description of what I was buying was misleading and I wasted £30 … please refund, o2, and make it clear that bolt on data expires in the following month - and stop showing it as available after that !

Re: Bolt on data

madasaf1sh — Mon, 09 Aug 2021 15:39:11 GMT

@mur82

Data doesn't roll over on Pay Monthly Consumer contracts and the bolt on take effect from the day you buy it and it does very clearly say its a One Off and to see you through to the next billing date.

Im afraid you assumed wrong, and not the fault of o2.

Re: Bolt on data

MI5 — Mon, 09 Aug 2021 16:09:10 GMT

@mur82

Unused bolt on data rolls over for 30 days from when you bought it.

As you bought it in June it would have ended by the end of July.

If you think you should have a refund, you need to call O2 to ask.

All numbers are in this guide
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.