topic Airtime plan vs PAYG in Discussions & Feedback

Airtime plan vs PAYG

Zfc89 — Thu, 24 Jun 2021 19:25:32 GMT

My contract is due to upgrade next week, I’m happy with my phone so not looking to upgrade but I want to end my air time plan and switch to PAYG. How do I do this?

Re: Airtime plan vs PAYG

jonsie — Thu, 24 Jun 2021 19:31:11 GMT

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Re: Airtime plan vs PAYG

MI5 — Fri, 25 Jun 2021 05:56:02 GMT

@Zfc89

Further help and explanation here

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number