topic Re: Roaming charges in Discussions & Feedback

Roaming charges

Andrew13 — Thu, 24 Jun 2021 06:41:51 GMT

Is it true that O2 are about to reintroduce the rip off roaming charges for travel in Europe?

Re: Roaming charges

Bambino — Thu, 24 Jun 2021 07:19:24 GMT

@Andrew13 Yes it's true. Now that the UK is no longer part of the EU I don't know why anyone should be surprised by this. It was only a matter of time. It also won't surprise me to see the other networks increase their charges as well. They won't want to get left behind gouging money out of their customers.

Price changes and Europe Zone fair usage limit | Help and Support | O2

Re: Roaming charges

viridis — Thu, 24 Jun 2021 07:38:13 GMT

Must be said though..
You can use up to 25gb for free.
So anyone on a tarrif under that data figure, won't notice a thing, anyone over it, will get the paywall at 25gb

Re: Roaming charges

Cleoriff — Thu, 24 Jun 2021 08:02:15 GMT

As @pgn posted here BREXIT

Roaming charges to return for travellers to EU in Brexit blow, leading operator announces https://www.independent.co.uk/news/uk/politics/brexit-eu-o2-data-roaming-charges-b1871484.html

Re: Roaming charges

Martin-O2 — Thu, 24 Jun 2021 10:09:27 GMT

Hey everyone I have an official statement around the changes to roaming charges. Please see. below and let me know if you have any questions.

“Less than 1% of our Pay Monthly customers reach anywhere near 25GB during occasional travel to Europe. If a customer’s UK monthly data allowance is over 25GB, from August 2 they will have a Roaming Limit of 25GB when roaming in our Europe Zone. This means they can use up to 25GB of their allowance at no extra cost – we’ll text them if they get close to the limit, and again if they reach it. A customer can still use data if they reach our Roaming Limit, but will be charged £3.50/GB.”

Re: Roaming charges

Charlie1388 — Thu, 24 Jun 2021 10:11:49 GMT

I’ve had an email to say that I can terminate with out a charge because of this change in contract, how do I do this and is it the whole contract?

Re: Roaming charges

Projectionist — Thu, 24 Jun 2021 10:24:37 GMT

To be fair, if you're staring at your phone enough to be using more than 25GB during your holiday, then you might want to consider going to a more interesting destination....

Re: Roaming charges

Cleoriff — Thu, 24 Jun 2021 10:41:48 GMT

@Charlie1388 wrote:
I’ve had an email to say that I can terminate with out a charge because of this change in contract, how do I do this and is it the whole contract?

@Martin-O2Can you clarify this please?

Re: Roaming charges

Martin-O2 — Thu, 24 Jun 2021 11:15:18 GMT

Will do @Cleoriff! I'll check this with the team now.

Re: Roaming charges

madasaf1sh — Thu, 24 Jun 2021 11:50:38 GMT

@Charlie1388

The way i have read it is if you have a tariff which has over 25GB of data then you "may" be able to cancel and only on a non refresh tariff... if you are on refresh you will need to pay the rest of your device at point of giving notice.

And to be fair to o2 every other network has fair use policies which are around the same or less with high data usage tariffs.

I agree with @Projectionist if you are using your phone that much whilst abroad then go somewhere interesting

edited: as pressed enter too early

Re: Roaming charges

Martin-O2 — Thu, 24 Jun 2021 14:51:20 GMT

@Cleoriff I've heard back on the cancellation question and @madasaf1sh has summed it up very nicely. There is a right to cancel on certain tariffs and for those on Refresh the device would need to be paid off.

The advice for anyone who want's more info on their right to cancel in this circumstance is to contact customer services.

Re: Roaming charges

jonsie — Thu, 24 Jun 2021 17:04:02 GMT

@Projectionist wrote:
To be fair, if you're staring at your phone enough to be using more than 25GB during your holiday, then you might want to consider going to a more interesting destination....

Good point

Re: Roaming charges

Projectionist — Thu, 24 Jun 2021 17:09:09 GMT

Just be thankful that you're not with EE.... the gouging war begins

https://www.theguardian.com/business/2021/jun/24/ee-reintroduces-roaming-charges-for-uk-users-in-europe

Re: Roaming charges

Cleoriff — Thu, 24 Jun 2021 19:09:09 GMT

@Martin-O2 wrote:
@Cleoriff I've heard back on the cancellation question and @madasaf1sh has summed it up very nicely. There is a right to cancel on certain tariffs and for those on Refresh the device would need to be paid off.

The advice for anyone who want's more info on their right to cancel in this circumstance is to contact customer services.

Thanks @Martin-O2

Re: Roaming charges

Ms87 — Mon, 28 Jun 2021 06:11:54 GMT

Some of us work while abroad, I often need to download files and hotel WiFi is generally poor.

I've actually just hit my 25gb cap, and had to buy a local esim to get data at a more reasonable rate.

No point in having an unlimited plan any more, good work O2.

Re: Roaming charges

MI5 — Mon, 28 Jun 2021 06:19:40 GMT

As I already mentioned, if you are on unlimited, you are already restricted to 25gb, so no change for you.