topic Re: How do I leave feedback? in Discussions & Feedback

How do I leave feedback?

Anonymous — Sun, 28 Jan 2018 13:42:24 GMT

When I entered the site I was asked if I wanted to leave feedback. Clearly not - I hadn't even started.

Having found the site very difficult to navigate and not having found the simple piece of information I wanted, I decided to leave feedback. But I can't find anywhere to do it.

Not impressed.

Re: How do I leave feedback?

Anonymous — Sun, 28 Jan 2018 13:46:24 GMT

Hi @Anonymous our community admin @Marjo or @Martin-O2 could help you with feedback or you could contact o2 from this link

https://www.o2.co.uk/contactus

Complaints here if you need it

https://www.o2.co.uk/how-to-complain

Re: How do I leave feedback?

Bambino — Sun, 28 Jan 2018 14:03:06 GMT

@Anonymous We are all customers here, but if you have a question, we might be able to point you in the right direction.

Re: How do I leave feedback?

Anonymous — Sun, 28 Jan 2018 14:15:51 GMT

Thanks. Sorry to rant but it's frustrating when such a large website is so badly designed. It should be intuitive - and it's certtainly not.

I was asked if I wanted to leave feedback the moment I entered the site (which is absurd, to begin with). I then assumed that somewhere on the site there would be a Feedback option that pointed the same way. Apparently there isn't.

Thank you for the pointer to Contact Us but that's not the same thing. There is no Feedback option there either. It only offers a set of options that don't apply. The closest I could find was "It's about my account" and then "It's about something else" which produced a pop up leading to the Help pages. That's not feedback.

I can't believe I'm having to leave feedback about not being able to leave feedback. Sorry, but this sort of thing is such a waste of time.

But thanks for your help.

Re: How do I leave feedback?

jonsie — Sun, 28 Jan 2018 14:34:10 GMT

You can leave feedback on this thread. Edit the title to Feedback and @Martin-O2 or @Marjo will feed it back to the relevant bodies whether it's good or bad or now that they have been mentioned they will reply on here and send you a private message for the information they need.

Re: How do I leave feedback?

Marjo — Mon, 29 Jan 2018 12:45:24 GMT

Hey @Anonymous, sorry to hear you weren't able to find the info you were looking for on the website. Happy to forward your feedback over to the relevant team within O2, feel free to post more about it here and we can also send you a private message if we need more details.

Thanks guys for the tag

Re: How do I leave feedback?

Congrats — Wed, 05 May 2021 16:54:28 GMT

Useless reply.

Re: How do I leave feedback?

jonsie — Wed, 05 May 2021 17:37:09 GMT

@Congrats wrote:
Useless reply.

Re: How do I leave feedback?

Cleoriff — Wed, 05 May 2021 17:47:42 GMT

@Congrats wrote:
Useless reply.

Useless post @Congrats

If you have an issue, why don't you let us know what it is?

Re: How do I leave feedback?

Anon9 — Wed, 01 Feb 2023 11:27:08 GMT

It seems impossible to contact 02 after going round in circles on their website. I actually want to leave some positive feedback for one of the customer service advisors, after speaking previously to two other advisors who were no help and frustratingly both calls got disconnected during the call. So I was very happy to get a very helpful advisor who sorted out my issue. I think it’s important to acknowledge the good service received from those advisors who do their best to help. But, I can’t find anywhere to write to🤷‍♀️

Re: How do I leave feedback?

gmarkj — Wed, 01 Feb 2023 13:54:48 GMT

I'll mention the community managers who will be on touch here to get some more details so they can pass on your thanks/praise @Anon9

Some positive feedback to pass on @Martin-O2 @RafaC @Breanna

Re: How do I leave feedback?

RafaC — Wed, 01 Feb 2023 17:26:03 GMT

Thanks for posting about it on the community @Anon9! I will drop you a PM to get more info on it.

Thanks for the tag @gmarkj 😊

Re: How do I leave feedback?

Refund9 — Mon, 07 Apr 2025 10:33:39 GMT

How do you leave feedback for poor services?

Overcharged not given a refund - ive had to chase and complete the form myself after i was told by staff member they had done this!

A week later im still awaiting a refund and the manager cant be bothered to call me back Worst Customer services ever

Re: How do I leave feedback?

madasaf1sh — Mon, 07 Apr 2025 10:41:07 GMT

Not on a 7 year thread that is how...

And as this is a customer to customer community, then no one can help with account issues, but it does take 14days for a refund to you...

If in doubt call o2 on 0800 902 0217 and speak to the payment team... or use any of the methods here

And in future open a new thread for your issues

Re: How do I leave feedback?

jonsie — Mon, 07 Apr 2025 10:48:38 GMT

How to Complain | Help | O2