topic Credit Referral Team in Discussions & Feedback

Credit Referral Team

JackM — Thu, 08 Apr 2021 11:46:38 GMT

Hi,

I have emailed the credit referral team and had no response. It is to do with me getting a mortage and old fraudulent activity back in 2015 has been pulled up on my credit check. I believed this was sorted back in 2015 as i have had another mortage since but i need a letter from o2 to give to my mortage lender to prove it was fraudulent activity. Can anyone help me please

Re: Credit Referral Team

jonsie — Thu, 08 Apr 2021 11:50:18 GMT

You need to call O2

You can use Skype to call.

All numbers including Skype are in this guide

Guide: Coronavirus Community Help and Support

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Re: Credit Referral Team

JackM — Thu, 08 Apr 2021 11:57:33 GMT

Thanks Jonsie,

I have phoned all morning and been on hold for an hour. They have given me a number that isnt working due to covid. Now i do not know what to do. I am desperate for someone to help me with this issue.

Re: Credit Referral Team

jonsie — Thu, 08 Apr 2021 12:12:27 GMT

Could one of the community managers look into this for @JackM

@Martin-O2 @LukasB or @TheresaV ?

Re: Credit Referral Team

LukasB — Thu, 08 Apr 2021 14:38:25 GMT

Thanks for the tag @jonsie

I will send you a pm on here @JackM as I need some more information