topic Re: My order has been returned to sender in Discussions & Feedback

My order has been returned to sender

Sailormoon — Tue, 02 Mar 2021 14:22:27 GMT

I order a phone, as far as I’m aware everything went through fine. I’ve had all my contract details sent to me as complete. The order was out for delivery and the courier advised o2 have requested the device be sent back and to contact them for further information. I’ve contacted them numerous times and no one is able to give me any information but to wait for a specific department (which they won’t name) to contact me. I haven’t been contacted nor have I received any emails detailing the issue.. the only thing I can conclude is there is an issue with my credit, however, nothing indicates that as the direct debit has been set up as of today (notified by my bank) but the order was placed 4 days ago.

Re: My order has been returned to sender

MI5 — Tue, 02 Mar 2021 14:26:11 GMT

@Sailormoon

I'll ask @O2Daniel to help

Re: My order has been returned to sender

Sailormoon — Tue, 02 Mar 2021 14:34:43 GMT

THANK YOU!

Re: My order has been returned to sender

MI5 — Tue, 02 Mar 2021 14:45:27 GMT

No worries......

Re: My order has been returned to sender

O2Daniel — Tue, 02 Mar 2021 15:10:20 GMT

Thank you for the tag @MI5, i'm going to get one of my coleagues to have a quick look into this for you @Sailormoon.

@Thomaso1 could you take a look into this for me please.

Re: My order has been returned to sender

Thomaso1 — Tue, 02 Mar 2021 15:13:57 GMT

Thanks @O2Daniel. I will Private message you now @Sailormoon and see what I can do

Re: My order has been returned to sender

O2Lisa — Thu, 04 Mar 2021 09:56:57 GMT

Morning @Sailormoon, I'm just going to message you privately to make sure everything is sorted for you

Re: My order has been returned to sender

Boosta76 — Sat, 26 Jun 2021 03:08:42 GMT

My order has been returned to sender for some reason I watched it on o2 tracking app it arrived at the final depot the it was returned now it's saying it's being delivered in a couple of days is there a problem or will it be delivered.

Re: My order has been returned to sender

MI5 — Sat, 26 Jun 2021 08:01:47 GMT

@Boosta76

You'll need to call customer service to check that.